03-25-2025 07:22 PM
All of a sudden, my Quest2( 2 years old and working fine until today) won't turn on properly. When I turn it on and place it on my head, all I get is a black screen with a black and white version of the Meta symbol and three white dots blinking left to right. If I shut it down manually, and wait 60 seconds to restart, I get the standard startup screen with the rotating blue Meta symbol. It then goes to passthrough, and I get the request to confirm stationary boundary. As soon as I click confirm, it goes to the Black screen with the white stationary Meta symbol and the three white blinking dots. That screen just stays there.
Do I have hardware issue or is it something that I can fix by myself?
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