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Quest3 Link - Airlink wont connect

SaltrockCracker
Explorer

Hi - I can get the quest link through USB cable - But the Airlink won't connect

I have X50 Wifi 6 Deco - My PC is High Spec with Nvidia 3000 Series GPU

I have tried the Beta App and downloaded New Quest Link Firmware but still won't connect.

All devices have been rebooted and I have purged all Oculus software and re-installed.

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hello @SaltrockCracker! We understand how frustrating having this Air Link issue can be! We appreciate you attempting to solve the issue yourself and we'd love to assist you with this! 

 

For clarification, we want to make sure that you are following these exact steps to link your device. After you've successfully followed the steps provided, please reply to this comment to let us know if it worked or if you need further assistance. We look forward to your response. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi, i followed the steps and the PC still says not connected.

I ensured my headset was on 5GHZ and connected to a single wifi AP and only that one (disabled mesh)

Restarted/Reset all apps on both PC and Headset and tried connection and still fails.

 

SaltrockCracker
Explorer

vr airlink 1.jpgvr-airlink-2.jpg

@SaltrockCracker Thank you for that! Now that we've ensured that we've followed all of the proper steps to connect, we will now troubleshoot. Please follow this link for a few steps to try. If you still need further assistance, we'll be here!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

@SaltrockCracker thank you. We need to look further into this for you. We would need for you to send us a private message. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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