I'm a game developer, and I got my GPU upgraded, here is the description:
Headset: Quest 3 (v64)
Develop PC:
CPU: AMD Ryzen 5800X
GPU: NVIDIA RTX 4090D (Driver:552.12)
The question is here I can't use the Quest link via a wired connection, just like the title it will get stuck in the 3-dot loading screen forever. I tried all the solutions in the community(including reinstalling Windows, Drivers, blablabla.. ) but sadly it didn't work.
Hey @bleachdanger, thanks for trying out those troubleshooting steps and reporting back! At this point, the best thing to do would be to let the developers know what you are seeing and include as many specifics about your setup and the log error you are seeing as you can so they can try to replicate the issue. Hopefully they can pin down the cause and get everything working again!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there @bleachdanger! We definitely want for you to be able to use your top tier GPU for PCVR development and not have to downgrade back to an older card! Thanks for listing out all of the troubleshooting steps you have tried so far, that does help to narrow down potential issues. From here, the next step I would recommend would be a comprehensive uninstall and reinstall of the Oculus app from your system following the instructions here:
Disconnect the Rift/Link cable from the computer
Disconnect your computer from the internet
Backup any necessary content
You can find steps on how to do so by clicking here.
Reboot into Safe Mode
You can find steps on how to do so by clicking here.
Uninstall the Oculus PC app using the Control Panel
You can find steps on how to do so by clicking here.
Delete all Oculus folders from the following folder:
C:\Program Files
Remove any Oculus folders from the following locations:
C:\Users\YourUserProfile\AppData
C:\Users\YourUserProfile\AppData\Local
C:\Users\YourUserProfile\AppData\LocalLow
C:\Users\YourUserProfile\AppData\Roaming
C:\OculusSetup-DownloadCache
Note: The AppData folder is usually hidden. Use these steps to access AppData.
Press Windows key + R to launch the Run dialog window.
Type %AppData% in the Run box and click OK or press Enter
File Explorer will launch to the AppData\Roaming subfolder.
Click AppData in the File Explorer address bar to show all three subfolders in the AppData location.
Restart your computer in normal mode
Reconnect your computer to the internet
Install the Oculus PC app again using the setup tool from our website here
Reconnect the Rift/Link cable and re-test the headset
We would also recommend making sure that you have the latest Oculus drivers installed:
Close the Oculus app
Press the Windows key + R on your keyboard to open the Run command
Enter C:\Program Files\Oculus\Support\oculus-drivers
Open oculus-driver
Open the Oculus app and then try to connect your headset again
If you notice anything strange afterwards with the Oculus app on your PC or any error messages about device compatibility let us know, but hopefully that gets everything working for you with the 4090!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thanks for the solution, but sadly it still didn't work for me. I can still get the same error log I mentioned in the previous context.
The GPU in this case is 4090D, not the 4090, it's a special version that came later last year. I highly suggest that do some tests on the 40Super-Series(Like 4070Super, 4070ti Super) you probably could get the same issue.
Hey @bleachdanger, thanks for trying out those troubleshooting steps and reporting back! At this point, the best thing to do would be to let the developers know what you are seeing and include as many specifics about your setup and the log error you are seeing as you can so they can try to replicate the issue. Hopefully they can pin down the cause and get everything working again!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Check to see that your PC is connected wired to the same router as your Quest 3 wifi router. I have a provider modem(Eastlink cable) with wifi capability, that i hade to disable wifi and place it in bridge mode. Make sure you have a decent gaming router that is in wireless AP mode. Ensure that your "wired to ethernet" PC is connected to the same router as your "Oulus wifi to router" connection. I made the mistake of being "wired to the provider" modem/router and using my ASUS-RT88u Pro for wifi with the Quest 3. When I connected them all to my gaming router, I was fianally able to use the wireless connection. I have a RTX4070. I also use the Oculus Virtual Desktop app to troubleshoot. Try wireless(works perfectly with wifi 6 960+mbps). You cable or wired connection could be faulty on the hardware side. I doubt it is a graphics card issue unless you bought one of the fake 4090's on a Chinese bogus online site(there are articles online about fake 4090s being sold). Good luck!
Thanks for the reply, good to know the way that can report the bugs, but I do wish to have an email address, that I can put the full log file inside with more details.😀
No problem @bleachdanger! If you want our team to view the full log you can pm us, to do so, Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We look forward to hearing from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I met the same issue with Quest 3 using wired Quest link. Reinstalling the Quest app and reseting the headset didn't work. Only the 3-dot loading screen shown in the headset. GPU: RTX 3070 (Driver: 566.36)
Looking forward to the solution and thanks in advance!
Feel free to let me know to provide more logs.
---
Some related logs
09/01 15:39:47.535 {INFO} [Display] [SwapChain] Created swapchain of type 'DirectDisplaySwapChain' provided by 'NVidia'
09/01 15:39:47.536 {INFO} [Display] [SwapChain] Created on adapter 'NVIDIA GeForce RTX 3070'
Description: Failed to create direct display surface.
OVRTime: 5265.748510
Time: 2025-01-09 15:39:47 [540:839:500]
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