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[Quest3][NVIDIA 40-Series][wired connect] Quest Link not working (Stuck in the 3-dot loading screen)

bleachdanger
Honored Guest

Hello guys,

I'm a game developer, and I got my GPU upgraded, here is the description:

Headset: Quest 3 (v64)

Develop PC:

CPU: AMD Ryzen 5800X

GPU: NVIDIA RTX 4090D (Driver:552.12)

The question is here I can't use the Quest link via a wired connection, just like the title it will get stuck in the 3-dot loading screen forever. I tried all the solutions in the community(including reinstalling Windows, Drivers, blablabla.. ) but sadly it didn't work.

I tried my old GPUs (RTX 3060, AMD Radeon RX 6800XT), and it worked just fine. That quite confused me it's very like a compatibility issue of GPU, but according to the website (https://www.meta.com/help/quest/articles/headsets-and-accessories/oculus-link/requirements-quest-lin... clearly it should support all the NVIDIA 40-Series GPU.

About the log that I found in the debug tools 

```START

09/04 23:03:56.105 {INFO}    [Display] [SwapChain] Created on adapter 'NVIDIA GeForce RTX 4090 D'
09/04 23:03:56.105 {INFO}    [DirectDisplaySwapChain] Initialize
09/04 23:03:56.108 {!ERROR!} [xrstreaming_v2] Failed to set output surface: -1010
09/04 23:03:56.108 {!ERROR!} [Kernel:Error] OVR Error:
  Code: -6100 -- ovrError_XRStreamingGeneralIssue
  Description: Failed to set output surface: -1010
  OVRTime: 5780.832434
  Time: 2024-04-09 23:03:56 [108:794:600]
 
09/04 23:03:56.108 {!ERROR!} [RemoteHeadset_V2] failed to create surface
09/04 23:03:56.108 {!ERROR!} [Kernel:Error] OVR Error:
  Code: -3000 -- ovrError_Initialize
  Description: Failed to create direct display surface.
  OVRTime: 5780.832473
  Time: 2024-04-09 23:03:56 [108:834:200]
 
09/04 23:03:56.109 {!ERROR!} [DisplayManager] [DisplayManager] Failed to set power profile.
``` END
Please let me know if you need the full log file.
 
Looks like it has some trouble when creating a direct display surface. So is anyone facing the same problem with the NVIDIA 40-Series GPU?
 
Looking forward to the solution and thanks a lot~
1 ACCEPTED SOLUTION

Accepted Solutions

Hey @bleachdanger, thanks for trying out those troubleshooting steps and reporting back! At this point, the best thing to do would be to let the developers know what you are seeing and include as many specifics about your setup and the log error you are seeing as you can so they can try to replicate the issue. Hopefully they can pin down the cause and get everything working again!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

6 REPLIES 6

MetaQuestSupport
Community Manager
Community Manager

Hey there @bleachdanger! We definitely want for you to be able to use your top tier GPU for PCVR development and not have to downgrade back to an older card! Thanks for listing out all of the troubleshooting steps you have tried so far, that does help to narrow down potential issues. From here, the next step I would recommend would be a comprehensive uninstall and reinstall of the Oculus app from your system following the instructions here:

 

  1. Disconnect the Rift/Link cable from the computer
  2. Disconnect your computer from the internet
  3. Backup any necessary content
  4. Reboot into Safe Mode
  5. Uninstall the Oculus PC app using the Control Panel
  6. Delete all Oculus folders from the following folder:
    • C:\Program Files
  7. Remove any Oculus folders from the following locations:
    • C:\Users\YourUserProfile\AppData
    • C:\Users\YourUserProfile\AppData\Local
    • C:\Users\YourUserProfile\AppData\LocalLow
    • C:\Users\YourUserProfile\AppData\Roaming
    • C:\OculusSetup-DownloadCache
    • Note: The AppData folder is usually hidden. Use these steps to access AppData.
      1. Press Windows key + R to launch the Run dialog window.
      2. Type %AppData% in the Run box and click OK or press Enter
      3. File Explorer will launch to the AppData\Roaming subfolder.
      4. Click AppData in the File Explorer address bar to show all three subfolders in the AppData location.
  8. Restart your computer in normal mode
  9. Reconnect your computer to the internet
  10. Install the Oculus PC app again using the setup tool from our website here
  11. Reconnect the Rift/Link cable and re-test the headset

We would also recommend making sure that you have the latest Oculus drivers installed:

 

  1. Close the Oculus app
  2. Press the Windows key + R on your keyboard to open the Run command
  3. Enter C:\Program Files\Oculus\Support\oculus-drivers
  4. Open oculus-driver
  5. Open the Oculus app and then try to connect your headset again

If you notice anything strange afterwards with the Oculus app on your PC or any error messages about device compatibility let us know, but hopefully that gets everything working for you with the 4090!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

bleachdanger
Honored Guest

Hello,

Thanks for the solution, but sadly it still didn't work for me. I can still get the same error log I mentioned in the previous context.

The GPU in this case is 4090D, not the 4090, it's a special version that came later last year. I highly suggest that do some tests on the 40Super-Series(Like 4070Super, 4070ti Super) you probably could get the same issue.

Hey @bleachdanger, thanks for trying out those troubleshooting steps and reporting back! At this point, the best thing to do would be to let the developers know what you are seeing and include as many specifics about your setup and the log error you are seeing as you can so they can try to replicate the issue. Hopefully they can pin down the cause and get everything working again!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MiniNukeTotheknee
Honored Guest

Check to see that your PC is connected wired to the same router as your Quest 3 wifi router. I have a provider modem(Eastlink cable) with wifi capability, that i hade to disable wifi and place it in bridge mode. Make sure you have a decent gaming router that is in wireless AP mode. Ensure that your "wired to ethernet" PC is connected to the same router as your "Oulus wifi to router" connection. I made the mistake of being "wired to the provider" modem/router and using my ASUS-RT88u Pro for wifi with the Quest 3. When I connected them all to my gaming router, I was fianally able to use the wireless connection. I have a RTX4070. I also use the Oculus Virtual Desktop app to troubleshoot. Try wireless(works perfectly with wifi 6 960+mbps). You cable or wired connection could be faulty on the hardware side. I doubt it is a graphics card issue unless you bought one of the fake 4090's on a Chinese bogus online site(there are articles online about fake 4090s being sold). Good luck!

Thanks for the reply,  good to know the way that can report the bugs, but I do wish to have an email address, that I can put the full log file inside with more details.😀

No problem @bleachdanger! If you want our team to view the full log you can pm us, to do so, Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We look forward to hearing from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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