New Quest 3 owner here. Everything' working great hooked up to my PC via Air Link apart from being randomly dumped out of gameplay into a kind of pause menu, the one where passthrough is enabled along with Resume and Quit options. Gameplay is perfect apart from this, no stutters, lag etc. I have to select Resume and I'm back in game as if nothing happened. I'm definitely not pressing buttons to do this, it happens randomly with my hands well away from any buttons.
This also happens with Virtual Desktop - I randomly get dumped to the Resume or Quit pause menu, and the left menu button does not make this go away, I have to actually select Resume to go back to game.
I'm at a loss how to diagnose this, I really hope it's not faulty hardware. Any ideas please? I've tried resetting the device, no difference. I have a Wifi6 mesh router that's in direct line of sight with my headset.
When this Resume/Quit menu appears, I can return to game by double tapping the headset, or selecting Resume. If I press the right controller's meta button then it does not return to game.
If I press this meta button while in game, I get the same Resume/Quit screen but this time it can be dismissed by pressing the meta button again.
It's as if the headset is randomly deciding to go to passthrough/pause mode by itself. It's completely immersion breaking.
Might this be a reason to seek a replacement device? Has anyone else suffered anything similar?
Hi there @BoonerAW & @patt1969! Thank you for reaching out to us in regards to this issue. We always want to make sure our users have the best experience in the world of VR and having issue with PCVR definitely hinders that experience. With that being said, let's go ahead and get to the bottom of this. For us to have a better idea of what may be happening, have either of you attempted to use a link cable instead of Airlink? If so, does the issue still happen then?
Additionally, let's go ahead and attempt to unpair the right controller by following these steps:
Make sure your headset is turned on, then open the Meta Quest mobile app on your phone.
Tap Menu in the bottom right corner of the Meta Quest mobile app.
Tap Devices.
Tap Headset Settings, then tap Controllers.
Tap the right controller, then tap Unpair Controller.
Once the controller is unpaired, please attempt to launch games again and see if the issue still remains. Hope to hear back from you all soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi again @BoonerAW & @patt1969! We hope you're both having a good day so far. We just wanted to check in with you and see if you all were still having issues with the Quest 3 not properly working. If either of you still need any assistance, please don't hesitate to get back to us at any time! Have a phenomenal day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I believe I worked out what was going on - I think it was my prescription glasses! When I wore them with the headset I did get some creaking and rubbing, I presume the facial interface or headset plastic was too tight around the frame of my glasses which randomly engaged the "double tap" engage passthrough feature.
The last few days I've been playing wearing contact lenses and I've not had any issue. I've ordered some prescription lens inserts from a third party so hopefully that's the end of my issue for good.
Thank you for reaching out! We're thrilled that you were able to find a solution and get back to enjoying your VR experience. If you have any further questions or concerns, please don't hesitate to contact us. We're more than happy to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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