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Question about support Emails

Jpat120
Honored Guest

What times do y’all usually respond to emails, cause I was in contact with the support team for some sort of troubleshooting when they suddenly stopped responding at around 1:30 (mountain standard) and I was wondering if it was a store hours thing 

3 REPLIES 3

Jpat120
Honored Guest

Edit: 1:30 pm mountain standard time

Thank you for sharing your recent experience with the support team. We provide 24/7 customer support; however, with this busy holiday season, we have seen delays in responses. If you haven't already, please continue to directly reply to our emails for us to avoid any confusion or miscommunication. Have a wonderful rest of your day!

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Hey there! We just wanted to follow up with your question about email support response time. Did you have any further questions concerning the work schedule for email support? Talk to you soon! Have a great day!

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