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Jomilo1
Honored Guest

My daughter has an account and its suspended how do i get it back?

6 REPLIES 6

Longno1
Protege
Hey, you’ll need to contact Meta Quest Support to get help with the suspended account. Go to: https://www.meta.com/help/quest/
 
Also, if your daughter is under 13 (or sounds like she might be), that could be why the account got suspended. Meta doesn’t allow accounts for users under 13.
 
Hope that helps.

 

Hi @Longno1 🙂


@Longno1 wrote:
Meta doesn’t allow accounts for users under 13.

They do....... Meta allows child accounts(10-12) that is set up and managed by a parent or guardian. These accounts have restrictions

Child accounts | Quest help | Meta Store 

 

Oh thanks for the information I've always thought it was 13 unless they changed it.

 

Yes, they added child accounts sometime in 2023.

There is a soultely nothing valid in this solution.   The link has no way to contact support.

 

Meta has effectively bricked these accounts because all support links require login while we can't login.   Worse, I can't even get support with my parental account because it isn't tied to a headset.    Who designed this system.

Hi @Kinarism 🙂

The link provided by @Longno1  is an absolutely correct link for contacting support.
You can use the account that you are using here in the forum for login on the page.
If you - for any reason - can't reach out to support via that link above, send a PM @MetaQuestSupport here in the forum.
Click on their name, then click the "send message" button.

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