04-13-2025 05:24 PM
My daughter has an account and its suspended how do i get it back?
04-13-2025 06:53 PM
04-14-2025 01:33 AM
Hi @Longno1 🙂
@Longno1 wrote:
Meta doesn’t allow accounts for users under 13.
They do....... Meta allows child accounts(10-12) that is set up and managed by a parent or guardian. These accounts have restrictions
Child accounts | Quest help | Meta Store
04-14-2025 01:40 AM
Oh thanks for the information I've always thought it was 13 unless they changed it.
04-14-2025 02:12 AM
Yes, they added child accounts sometime in 2023.
04-14-2025 06:21 PM
There is a soultely nothing valid in this solution. The link has no way to contact support.
Meta has effectively bricked these accounts because all support links require login while we can't login. Worse, I can't even get support with my parental account because it isn't tied to a headset. Who designed this system.
04-15-2025 12:49 AM
Hi @Kinarism 🙂
The link provided by @Longno1 is an absolutely correct link for contacting support.
You can use the account that you are using here in the forum for login on the page.
If you - for any reason - can't reach out to support via that link above, send a PM @MetaQuestSupport here in the forum.
Click on their name, then click the "send message" button.
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