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R controller not working on Quest 2

Bryantss2012
Honored Guest

I have a Oculus 2 that was purchased for Christmas, it has been played quite a bit since then. But now when playing, the R controller arm goes crazy, u don’t even have to move it and the arm is glitching like crazy. U can’t even play with that controller. We have replaced batteries, cleaned the joystick,unpaired and paired back, and cleaned all the sensors while making sure we are in a well lit room and away from everything it says to stay away from. What else could it be?

6 REPLIES 6

Halid42
Explorer

Hello Bryantss2012,

Can you go into passthrough mode and see if the right controller IR leds are glowing?

If so you can look at this page:

https://communityforums.atmeta.com/t5/Get-Help/Left-controller-died-and-now-it-barely-works-3-IR-lig...

 

MetaQuestSupport
Community Manager
Community Manager

Hey there @Bryantss2012! Your VR experience would be a total snooze without your trusty controller! We can tell you've tried everything to fix it, but no luck so far. Shoot us a PM and let's gather some info to explore those warranty options! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello @Bryantss2012! We were just checking in to see if you still needed help with your issue. Let us know if you have any questions! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

2tallboysnbabygirl.2023
Honored Guest

Having similar issue.. the grab button (b) seems to stick on the right controller. Brand new for christmas.. I have cleaned and un-pair and re-paired... still happens

Hello, @2tallboysnbabygirl.2023! We hate to hear that you are having trouble with your controllers; we know how this can ruin an incredible VR experience. Our aim is for users to be able to use our devices without any interruptions. Please send us a private message so we can look into this further and collect more details. Select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We can't wait to hear from you soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello, @2tallboysnbabygirl.2023 ! We are checking in with you to see whether you still need help with the issue at hand. Please get in touch with us; we will be happy to assist. We'll wait patiently for your reply!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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