cancel
Showing results for 
Search instead for 
Did you mean: 

RE4 won’t resume installing.

Ravendots2032
Level 2

Have been trying to install RE4 and it simply won’t resume the download past 3 or 4 gigs..

1st try it was up to 30% then all the sudden in cancel automatically and had to start from zero again. 
2nd attempt, it took many many hours to reach 3gigs , and now it’s stuck there with no progress .

got this device mainly for the RE4 inclusion in the bundle. But this is completely disappointing.

if it’s so complicated with so many issues installing , the head set should at least had the game pre -installed in the device. This is by far the worst console game bundle experience I have ever had.

get your **bleep** together “ META” !!’nn

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Ravendots2032! We can definitely understand the pain of waiting for hours but a game still not installing properly. We'd be more than happy to help out! If other games are installing properly, or if restarting your router doesn't help the situation, you'll want to factory reset your headset. We'll list out the steps for a factory reset below just in case restarting your router doesn't help the situation. 

 

 

  • From the Headset:
  • Power off the headset
  • Press and hold volume down & Power
  • This will boot into the USB Update Mode menu
  • Press volume button to move selection, press power button to make the selection
  • Navigate to Factory Reset and press the Power button
  • The device should now begin the Factory Reset process.

Let us know if this helps out at all! We'll be looking forward to hearing back from you! 

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Ravendots2032! We just wanted to check in since we haven't heard back from you yet. If you'd still like help with this just let us know, we'd be glad to help out!