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READ THESE LIES WITH AWFUL CUSTOMER SERVICE! 7 DAYS AND STILL NO ACCOUNT STILL AFTER 48 HOUR GAURENT

Hhhhhhgghy
Protege
Chat started on 09 Mar 2022, 07:39 PM (GMT+0)
(07:39:30)*** Nathan joined the chat ***
(07:39:30)Nathan: I am unable to login to my Oculus account with all of my apps downloaded on it. I went to log in through my Facebook and it made me sign up with a brand new account through Oculus. Please help me find my other account with all of my apps. Why is this going on today?
(07:41:23)Nathan: Now I accidentally opened up a brand new Oculus account through my Facebook account. I hope I have not lost all of my information and other apps
(07:51:26)*** Valentina joined the chat ***
(07:51:36)Valentina: Hello Nathan!
(07:51:37)Valentina: Welcome to Oculus Support, thank you for contacting us, my name is Valentina and I will be assisting you today
(07:51:46)Valentina: In case we get disconnected we are on ticket number 4508992
(07:51:57)Nathan: Hi there
(07:52:01)Nathan: Ok
(07:52:41)Valentina: So, we are currently experiencing some issues on the servers. Our specialists team is currently working on the issue and your account should be restored soon.
(07:52:46)Valentina: If the issue persists in 48 hours, please contact us again
(07:53:08)Nathan: Okay but what about the account I created just now. Is that going to override my other account?
(07:53:25)Valentina: You will regain access to your old account
(07:53:55)Nathan: Because now every time I log in through the Oculus app it goes to this new one. Okay. So 48 hours and it should be resolved correct?
(07:54:04)Valentina: Yes!
(07:54:15)Nathan: 😆 okay you're off the hook thanks for your help
(07:54:29)Valentina: Thank you for your understanding!
(07:54:30)Valentina: At Oculus Support, we value our customers’ feedback to continuously improve our service and provide the best customer service experience. You will soon receive a survey asking for your feedback. We appreciate your participation!
(07:54:35)Valentina: Have a nice day!
(07:54:46)Nathan: Okay I'll take care of you. You got it
(07:54:57)Valentina: Thank you so much!
(07:55:11)*** Nathan left the chat ***
14 REPLIES 14

EXACTLY! SAME HERE LOL!

Did he message you? Or did you have to message him first? I spoke with him about 4 days ago and he told me just to wait for the engineering team to contact me. If you had to message him for the fix I will do so again, rather than keep waiting for someone else to contact me. I just want to play my games again.

Anonymous
Not applicable

I messaged him after he posted about the issue. I was concerned when the engineers would actually fix it. He helped me and it still took about 30-40 minutes to do it all but the engineers will be fixing it in mass, within the next couple days

 

Well hopefully he messages me. I tried once before to get help from him, guess I’ll just have to hope he gets a hold of me.

The fix he offers doesn't work for everyone unfortunately, He cannot get my account to unlink, glad to hear some of you are getting satisfaction.