03-14-2022 10:58 AM
Chat started on 09 Mar 2022, 07:39 PM (GMT+0) | |
(07:39:30) | *** Nathan joined the chat *** |
(07:39:30) | Nathan: I am unable to login to my Oculus account with all of my apps downloaded on it. I went to log in through my Facebook and it made me sign up with a brand new account through Oculus. Please help me find my other account with all of my apps. Why is this going on today? |
(07:41:23) | Nathan: Now I accidentally opened up a brand new Oculus account through my Facebook account. I hope I have not lost all of my information and other apps |
(07:51:26) | *** Valentina joined the chat *** |
(07:51:36) | Valentina: Hello Nathan! |
(07:51:37) | Valentina: Welcome to Oculus Support, thank you for contacting us, my name is Valentina and I will be assisting you today |
(07:51:46) | Valentina: In case we get disconnected we are on ticket number 4508992 |
(07:51:57) | Nathan: Hi there |
(07:52:01) | Nathan: Ok |
(07:52:41) | Valentina: So, we are currently experiencing some issues on the servers. Our specialists team is currently working on the issue and your account should be restored soon. |
(07:52:46) | Valentina: If the issue persists in 48 hours, please contact us again |
(07:53:08) | Nathan: Okay but what about the account I created just now. Is that going to override my other account? |
(07:53:25) | Valentina: You will regain access to your old account |
(07:53:55) | Nathan: Because now every time I log in through the Oculus app it goes to this new one. Okay. So 48 hours and it should be resolved correct? |
(07:54:04) | Valentina: Yes! |
(07:54:15) | Nathan: 😆 okay you're off the hook thanks for your help |
(07:54:29) | Valentina: Thank you for your understanding! |
(07:54:30) | Valentina: At Oculus Support, we value our customers’ feedback to continuously improve our service and provide the best customer service experience. You will soon receive a survey asking for your feedback. We appreciate your participation! |
(07:54:35) | Valentina: Have a nice day! |
(07:54:46) | Nathan: Okay I'll take care of you. You got it |
(07:54:57) | Valentina: Thank you so much! |
(07:55:11) | *** Nathan left the chat *** |
03-15-2022 03:11 PM
EXACTLY! SAME HERE LOL!
03-15-2022 04:03 PM
Did he message you? Or did you have to message him first? I spoke with him about 4 days ago and he told me just to wait for the engineering team to contact me. If you had to message him for the fix I will do so again, rather than keep waiting for someone else to contact me. I just want to play my games again.
03-15-2022 04:17 PM
I messaged him after he posted about the issue. I was concerned when the engineers would actually fix it. He helped me and it still took about 30-40 minutes to do it all but the engineers will be fixing it in mass, within the next couple days
03-15-2022 04:29 PM
Well hopefully he messages me. I tried once before to get help from him, guess I’ll just have to hope he gets a hold of me.
03-15-2022 05:48 PM
The fix he offers doesn't work for everyone unfortunately, He cannot get my account to unlink, glad to hear some of you are getting satisfaction.