I've got a new XPS laptop (2023) with an RTX 4070, i9 CPU, 64GB ram, win 11 and have been chatting with support and still get this message when I open the PC oculus app. Already went through the standard support channel and submitted logs and manually assigned the high-end card to this app and the issue still persists. Has anyone been able to resolve this? Thanks for reading and your consideration.
Hey everyone! Just jumping in here to state that I'll be locking this thread. The reason being that this is a bit of an older thread. We do have a more recent thread right here that I'd definitely suggest reaching out on if you're continuing to experience some issues.
As for the error message, our Link requirements do state the 40 series as supported so the error may state it's incompatible while still working properly.
Hey, @pj39Jameson! That's quite the beefy laptop you've got there! From the specs alone, it seems like it should be compatible with our Oculus software. We'd love to take a crack at helping you get it all set up and figured out! Seems like you've already got a support ticket submitted with us based on what you've mentioned. Mind sharing the ticket number with us for your active support case, so that we can get up to speed?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We're right there with you, @pj39Jameson! Seems like the ticket had been closed out for some time, due to system automation. Typically, our system flushes out cases where a response was never received from the user after some time has passed. No worries, as we'd love to help out with your PCVR issue here!
Since you last reached out through our support channel, there's been a new Nvidia driver version for RTX 4070 (Notebook) GPUs. Version 546.17 - Release Date: Tue Nov 14, 2023.We recommend updating your drivers, and Windows (if applicable), then restart your laptop before getting started! Since it's a newer laptop, we also recommend making sure you have the proper .NET Runtime and Visual C++ Redistributables packages installed.
After that, try installing a fresh version of the Oculus software. This is a method for uninstalling the Oculus desktop app to ensure all relevant data has been removed from the machine. The normal uninstaller may not remove a file that is causing problems, so this is similar to a "factory reset" of sorts for the Desktop App.
1. Disconnect the Rift/Link cable from the computer
6. Delete all Oculus folders from the following folder:
C:\Program Files
7. Remove any Oculus folders from the following locations:
C:\Users\YourUserProfile\AppData
C:\Users\YourUserProfile\AppData\Local
C:\Users\YourUserProfile\AppData\LocalLow
C:\Users\YourUserProfile\AppData\Roaming
C:\OculusSetup-DownloadCache
Note: The AppData folder is usually hidden. Use these steps to access AppData.
a. Press Windows key + R to launch the Run dialog window.
b. Type %AppData% in the Run box and click OK or press Enter
c. File Explorer will launch to the AppData\Roaming subfolder.
d. Click AppData in the File Explorer address bar to show all three subfolders in the AppData location.
8. Restart your computer in normal mode
9. Reconnect your computer to the internet
10. Install the Oculus PC app again using the setup tool from our website here.
11. Reconnect the Rift/Link cable and re-test the headset
If after these steps, an issue persists, it is likely not an issue with the Desktop app itself. Let us know if that worked out or not, and we'll see where to go from there!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey again, @pj39Jameson! Just checking back in to see if you were still having issues with using our software with your 4070 Notebook! Let us know if the above worked out or not, and we'd be happy to continue helping!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
You might want to try putting it in GPU direct mode as opposed to hybrid mode graphics. This may be in the Alienware control panel or bios directly (its been a while since I had one) It may be detecting the Intel or AMD on die GPU (depending on model) by mistake. There certainly is no technical reason that it cannot support all of the PC VR titles nicely fwiw. Just need to get over the technical hump per se. Good luck!
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