I've got a new XPS laptop (2023) with an RTX 4070, i9 CPU, 64GB ram, win 11 and have been chatting with support and still get this message when I open the PC oculus app. Already went through the standard support channel and submitted logs and manually assigned the high-end card to this app and the issue still persists. Has anyone been able to resolve this? Thanks for reading and your consideration.
02-23-202409:10 AM - last edited on 02-23-202409:11 AM by TheLegend27
Hey @virtualHCG! There's a lot of amazing games to enjoy on our Meta Quest Link app that we wouldn't want you missing out on, so we'd love to lend a hand! When you say you have a 4070 dual GPU with Iris XE from your processor, do you mean you have 2 4070 cards with your iGPU, or that you have a single 4070 with an iGPU? To avoid any conflictions with multi-GPU setups, we recommend temporarily removing or disabling one of your 4070s (if applicable), and changing the Meta Quest Link App's default assigned GPU. There's a possibility that the software could be using your Iris XE graphics, which would cause the incompatibility error to occur.
To manually assign a GPU to the Meta Quest Link App:
Close the Oculus Desktop software
Open Windows Settings > System > Display > Graphics Settings
Select Classic App from the drop down and click Browse
Select the OculusClient.exe (By default, this will be installed C:\Program Files\Oculus\Support\oculus-client\OculusClient.exe)
Click Options > High Performance > Save Ensure the "High Performance" option has your dedicated graphics at the top of this menu.
Please let us know if that ended up working out for you, or if the warning is still popping up! We'd be happy to help out more.
We'd love to help you out too, @pj39Jameson! To get a better understanding of your issue, we'd love to know what your system specifications are—along with if the above steps were able to also help you out.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thanks for sharing that info, @pj39Jameson! It seems like your specifications definitely meet the Link requirements, so that's good to see! We appreciate you giving the manual GPU assignment a shot as well. If you haven't already, we recommend updating to the latest released Nvidia 4070 Laptop GPU driver, 551.61 - WHQL, released 2 days ago. This may further help compatibility between your GPU and our software. Along with that, we also recommend trying to set your OVRServer_x64.exe priority.
Set Oculus Process Priority
You can manually set the process priority to see if this will automatically assign the process to high performance.
Open Task Manager
Go to the Details tab
Find OVRServer_x64.exe
Right click on it and select Set Priority
Set this priority to High
Please let us know if that worked out for you or not, and we'll see what else we can do!
Just checking in to see if you still needed help or not, @virtualHCG! We'd love to help out more if we could know how our above steps worked out for you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thanks for double checking that, @pj39Jameson! It's likely there are other underlying conditions, incompatibilities, or software conflictions that we won't be able to see without viewing your Meta Quest Link log files. We'd love to help out more if you'd reach out to us in a PM!
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My laptop has one Nvidia RTX4070 and one iGPU Intel Iris Xe. The first thing I tried was to assign the high performance Nvidia GPU to the OculusClient.exe and the problem persisted. I also updated the Nvidia drivers to the latest so I'm in the same boat as pj39Jameson, I'm still getting the incompatible graphics card warning and unable to launch apps from Oculus Home using Link (official USB Link cable). We have similar laptops, mine is just the 17 inches version.
Thanks for popping back in to update us on that, @virtualHCG! We just saw that you followed up with us via our PM, so we'll get back to you as soon as we can to help out more with that! If you're in the same position as @pj39Jameson, we'll more than likely have to take a look into your log files as well to see what might be going on.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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