RTX 4070. Your system's graphics card is incompatible with the Rift system software...

[pj39Jameson]

Hello,

I've got a new XPS laptop (2023) with an RTX 4070, i9 CPU, 64GB ram, win 11 and have been chatting with support and still get this message when I open the PC oculus app. Already went through the standard support channel and submitted logs and manually assigned the high-end card to this app and the issue still persists. Has anyone been able to resolve this? Thanks for reading and your consideration.

[MetaQuestSupport]

Hello @pj39Jameson! We would love to go ahead and take a closer look at this for you. In order to send us your log files, please send us a PM for further instructions. We would appreciate it if you could reach out to us privately so that we can keep your private information off of our public forum. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

We look forward to hearing back from you and assisting you further.

[AquilaIrreale]

Hello,

just wanted to chime in, I also have a Dell XPS 15 9530 with very similar specs to pj39Jameson's (Intel i9-13900H with Iris Xe + Nvidia 4070 Max-Q graphics) and I'm experiencing the exact same problem. Seems to be an issue with this whole model line?

I can share my logs with you as well if you think they might be useful in troubleshooting the issue. I would very much like to be able to use Air Link with this laptop when I'm away from my daily driver.

-- Simone

[pj39Jameson]

@AquilaIrreale @virtualHCG I'm not sure about you guys but I just keep getting asked to the same things over and over again by Meta support agents. Uninstall in safe mode then reinstall, manually assign the high-end GPU, submit logs, etc. It's annoying. When are they going to elevate this matter so we can get a real solution. 

[AquilaIrreale]

@pj39Jameson  an unfortunately common experience with very large businesses these days... I haven't heard from them yet since writing my last post here.

In the meantime, I think I found an acceptable workaround, although I had to buy some commercial third party software for it to work and I'm not crazy about that. Basically, turns out there are remote desktop apps for the Quest(s) that also register a "fake" OpenXR runtime in your user session which PCVR apps can use to discover a "proxy" software headset, which streams video and data to and from the remote desktop app on the actual physical headset. I'm 99% sure that's just what Air Link is doing under the hood, when it works. I gave one that was well recommended on Reddit a chance and it turns out it actually works pretty well, it also does remote desktop better and way more stable than Meta Quest Remote Desktop (Beta), although it not being integrated in the Meta Horizon Home is a bit of a downer. The PCVR experience seems to be more stable than with Air Link as well, when testing on my desktop machine which can run both (that's just my feeling though, I wouldn't know how to objectively measure that).

Overall it's serviceable, maybe even slightly better than the first party offering, and it works on the XPS, although I really don't like having to resort to buying third party, closed source software to use a feature the product is advertised as having out of the box on a supported card, especially considering this is not exactly a cheap product from some unknown company (consumer grade, cheaper than most competitors, sure, but still not cheap).

Recently I've also been made aware of the existence of free, open source OpenXR streaming implementations, such as https://github.com/Meumeu/WiVRn (BEWARE! I didn't test it (yet :p)), but:

1. Requires building software from source (definitely not for everyone!)
2. Probably linux-only
3. Requires sideloading permissions on the device (a developer account is needed)
4. By then I had already bought the remote desktop app and confirmed it was working

so, definitely not a user-friendly solution, yuck.

Now, as to why the official feature isn't working, I have a theory. The Quest application for Windows has to support both Quest Link for wired devices and Air Link for wireless. As somebody else proposed, for wired support it probably needs a graphics card that is able to do direct output over USB-C, and the Dell XPS's 4070 Max-Q probably can't (it only does rendering, and offloads final video output to the Intel graphics subsystem). That's probably to save space/power, as these laptops pack a lot of powerful hardware in a very sleek body. I'm thinking maybe the Oculus app operates on an "all or nothing" basis: it's seeing it can't to Quest Link even when assigned explicitly to the 4070 due to the lack of direct video output capability, and because of that it's marking the whole system as "unsupported" without considering it could actually do Air Link just fine as the other working implementations demonstrate.

Anyways, this is all just speculation, but whatever the actual cause of the issue is I hope it's getting resolved soon, because there are basically zero authoritative resources on the problem online, and people buying these headsets should not be expected to do in-depth research just to make a feature work as advertised! At least document the known incompatibilities/caveats so that people can see them before they buy!

Best of luck
-- Simone

[virtualHCG]

So far I've been going through their troubleshooting chain too via private messages. They haven't asked me for logs but I'm sure that will come eventually. Nothing so far has fixed the issue. I think it's obviously not something that is going to be fixed by simply deleting installed files, re-installing and/or starting/stopping services. From the number of users with the same laptop model and the same issue it seems it is a detection problem within the software. It is also certainly not a hardware limitation of the laptop since I'm perfectly able to run Steam VR games using Link cable and even able to run Oculus games if I start them manually via their exe file.

[AquilaIrreale]

Ehrm... @pj39Jameson @virtualHCG can anybody see my previous answer? I wrote one earlier, it was quite long too, now I can't see it anymore... I even came back to edit it once, so I'm sure it was posted...

Anyways the gist was that I made it work using a third party "remote desktop" app that does OpenXR streaming. Works as well if not better than Air Link (tested on my desktop that can run both). The good: it works. The bad: I had to pay for a feature that is advertised as being included in the product and that's not nice (I don't expect this to be resolved on Meta's side in a timely manner, so I just went with it). There is basically no freeware / open source alternative that does not require building from source + sideloading, so the only option for non-developers for now is to buy commercial, third party software.

Support hasn't got in contact with me yet, so nothing to report on that side.

I had a working theory as to what the issue could be, but @virtualHCG's experience with the link cable seems to contradict it, so in the end it really seems to be just shoddy detection on part of the Oculus app. This should be handled by the dev team (hint hint @MetaQuestSupport).

-- Simone

[virtualHCG]

This is interesting! Some acknowledgement to our issue, maybe? This was posted today by Meta as part of an announcement of improvements to Link. Interestingly, they say it does not affect usage, but in our case it does (games won't launch).

 

Source: https://developer.oculus.com/blog/meta-quest-link-improvements

[AquilaIrreale]

Well, now I'm even more confused. Anyways, they haven't pushed this new companion app to my systems yet, so we'll see what happens when they eventually do. (Also talking about supporting 4000 series GPUs as if it was a new feature is a bit weird, considering they were already all marked as "supported" in the compatibility table)

[athlete.daadi]

Seems like I'm in the same boat as others here! I've got a Dell XPS 15 9530 with pretty much the same specs as folks on this thread. Tried out a bunch of fixes suggested by the Meta team, but no dice. It's driving me crazy, especially since I need this laptop to test out my VR apps on Unity.

[twl.william.5]

using msi katana laptop I9-13900H, 16GB DDR5 RAM , 1TB SSD, RTX 4070 8GB
and it doesnt run too