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Random Teleport Quest 2

Hi all

A problem has developed recently with our Quest 2, where it randomly teleports me. It appears as if the right thumbstick is the issue; as if it is arbitrarily being pressed in. I've searched forums and have seen similar issues for other users (but more usually "drift").

I've tried suggestions such as clearing the guardian history but no improvement. I've also tried blowing around the thumbstick while rotating it, but this also has not improved matters. I think I am going to have to try a more thorough cleaning; perhaps prising the cover off and squirting contact cleaner in as well as I can. Does anyone have a better suggestion before I take sharp knife to it?

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hi there,

 

Thank you for getting in touch with Meta Store Support.

 

We understand you are having issues with the controller. That is not what you want to experience while you are enjoying your VR.

 

Could you please try the following steps:

 

Please do let us know if the your issue is resolved. If not, we can look into it further,

 

Looking forward to hearing from you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hi there,

 

Thank you for getting in touch with Meta Store Support.

 

We understand you are having issues with the controller. That is not what you want to experience while you are enjoying your VR.

 

Could you please try the following steps:

 

Please do let us know if the your issue is resolved. If not, we can look into it further,

 

Looking forward to hearing from you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi there,

 

We are jus checking if you still need support? Or is your issue now solved

 

Please do not hesitate to reach back out if you do as we are always happy to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

A thorough clean appears to have sorted it thanks. I bought a can of compressed air but I think just blowing hard myself seemed to sort it. Thanks for he help.

Hi there!

 

Thank you so much for getting back in touch with us regarding the problems you had with your controllers. It's great to hear it seems to be resolved now after cleaning the controller.

 

If you need anything else from us let us know!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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