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Re: I can’t change my birthday help

SiimplyZSalty
Honored Guest

Hey, I’m having troubles with that, how long is there between changes? I had a similar issue where I set it to a year behind my birthday as it scrolled a title too far and now I can’t buy a music pack that has explicit words in it. It’s quite frustrating.

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hey there, @SiimplyZSalty! We understand that having the wrong information can prevent the use of your device as intended, and we are here to help as best as we can. This is generally something that can be self resolved and you can find more information on this here. If you continue to have issues with this, please make sure to reach out to our email support team here, and they will work with you on getting this fixed up!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there, @SiimplyZSalty! Just checking in to see if the previous information was able to help. If not, please reach out to our support team and they will best be able to sort this out for you. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

SiimplyZSalty
Honored Guest

The only thing I want to know is how long I have to wait between changes, becuase I have the steps down I just need to wait 

Hi @SiimplyZSalty, I just wanted to jump in here to help out myself! As far as I can tell, there isn't an exact timeframe for how long to wait since it likely depends on various factors. If your account isn't letting you change your date of birth right now, I'd recommend waiting some time before trying again.

If you're still unable to change it after waiting a bit, I'd recommend reaching out to support so they can take a deeper dive into your account. You can either open your own support ticket here, or send a private message to @MetaQuestSupport

Make sure you smash that Kudos button!
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