Hey there, @vengeful1! Getting you past that error message on your headset is essential to us, and we'd like to do everything we can to help! Please tell us for clarification, were you able to successfully pair your headset to your account in the Meta Quest mobile app before? When did this issue begin? Also, so we don't repeat any, what troubleshooting steps have you already tried? Let us know and we can continue from there!
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Hi there, @vengeful1! We're reaching back out to see if you still need assistance with entering that device code on your headset. If so, please don't hesitate to let us know and be sure o share those requested details from our last post for reference. We'll be looking out for your next update!
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Thank you for letting us know! In this case, we invite you to our Private messages! To send a private message please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message!
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Hey @vengeful1. We know it's super important for you to be able to access the account you're having issues with, and we really want to turn things around for you as soon as possible. The best way to resolve this would be through the PM channel. We prioritize the sensitivity of your information, and we wouldn't want to put you at risk for that information being compromised in any way. Once we get your response in the PM, we'll be able to move things up in the process of getting the account issue resolved. We see and appreciate your patience, and we hope to hear from you soon.
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Hello @vengeful1! Thank you so much for your feedback. This will be passed along to our team for future improvement. We would recommend continuing to work with us through private message to get this issue resolved. In the meantime if you think of any other questions or concerns then just let us know!
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