Hey, @vengeful1! I wanted to jump real quick and let you know that I spoke with our teams, and it looks like there have been other instances of support not receiving follow-up responses from users, and it's being looked into at the moment. The message you received about asking if you need help was likely an automated one that appears when support doesn't hear back after a few days.
I recommend sending a private message to @MetaQuestSupport, and sending a screenshot of what your response email was to support when they first reach out to you. This way, the teams on the forums can reach out to the support team and let them know what you've said. Hope this helps!
Peace is a lie, there is only passion. Through passion, I gain strength. I gain power. Through power, I gain victory. Through victory, my chains are broken. The force shall free me.
I appreciate you letting me know that. Can you send me a private message instead, and I can reach out to our support team and look into this further? Once you go to my profile, click the blue "Send A Message" button so you can reach out to me.
Peace is a lie, there is only passion. Through passion, I gain strength. I gain power. Through power, I gain victory. Through victory, my chains are broken. The force shall free me.
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