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Re: Oculus Pro controller stuck on 0% update

mrharris1977
Honored Guest

Hi

recently purchased the pro controllers for my son, who has a quest 2. The issue, which I see is the most common on here is the syncing and update issues, which we are still facing

foenrhe past 3 days I’ve unpaired the controllers, left them on charge, factory reset them, reset the quest 2 and every possible solution I have read that could fix this, however they are still stuck on the purple flashing icons and 0% update.

the quest 2 has the latest software installed and yet nothing. 

is there truly a fix for this or do these controllers need to be sent back until the software, and all of the teething problems have been resolved?

not sure I can physically spend another minute trying to fix this issue as it’s clearly not something I can do,  Meta this is your problem and shockingly it appears you don’t really have the answers

if there is another solution that I’ve not yet seen please do provide me with this help, failing that these controllers will be winging. Their way back to you for a full refund, seriously disappointing given the cost of them and the amount of wasted time I and a lot of other loyal customers have spent trying to work this out

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hey @mrharris19771 We would love to help you out. We understand that this can be frustrating, but we are here to help. We understand that you have tried multiple steps in order to get your controllers updated and connected to your device. We appreciate you trying steps on your own to get this problem fixed. We would like to get you a private message in order to get some account information so we can see what our next steps will be. Please use this link to send us a private message. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there @mrharris1977! We just wanted to follow up and see if you are still having issues with your quest pro controller. We look forward to hearing from you soon!
 


 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Ytncrock445
Honored Guest

Im having a problem where my meta quest right pro controller wont pair and instead its blinking a pink light

Hey there @Ytncrock445! We know having both controllers greatly enhances the experience and we would love to team up with you to see what we can do for you. The blinking pink/reddish light is more than likely an indicator that the battery is low on the controller. As for the pairing issue, can you answer the following questions for us:

 

  • Are you using the controller(s) with a Quest Pro, Quest 3 or Quest 2 headset?
  • Are you using any third-party accessories on your controllers?
  • What troubleshooting steps have you already tried?

We look forward to your reply and to explore all possible next steps!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey again @Ytncrock445! We just wanted to circle back around to see if you still needed help. Please get back to us at any time!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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