Hi all. I'll keep the storytelling out of this, because I am where I am. But I'm hoping someone has insight into why my Quest only charges in certain situations.
It WILL charge:
* In a third-party dock where you insert a metal contact into the USB-C port on the headset and place it into the dock to charge by contact
* Using any USB-A to -C charger and cable combo. I've tried this using power plugs from Anker (22W output, although I understand USB-A has a 15W limit), the generic 5W USB-A plug on a power strip, and a USB hub that I think is 5W. I've used new and old cables and they all work.
It will NOT charge: * Using ANY USB-C to USB-C cable or plug. This is true even if the cable is the OEM cable plugged into the OEM plug. I've tried a variety of new and old cables and two third-party plugs from Anker as well as a battery pack. I've verified that the cables are pulling power by plugging in other devices and they charge even when the Quest doesn't.
I'm not a computer newbie, although electricity is not my strong suit. But with all the combinations I've tried I don't understand why a C to C connection fails. I have no idea how to even diagnose the problem and I'm two months out of warranty. Any ideas?
It works fine with an A to C cable from any charger, including a C charger with an A converter. It also works on a C cable plugged into an A plug with a C converter. It does not work with a C cable plugged into a C charger. Given that the C cable working or not working depends on where it's plugged into, it doesn't seem to be a connection issue.
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