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Rec room hand tracking

CrossFadedd
Explorer

Whenever I open rec room I'm stuck on the login screen as my hands just stop working and sit down on the ground with no tracking.

9 REPLIES 9

MetaQuestSupport
Community Manager
Community Manager

Hey there @CrossFadedd! It seems like you're experiencing difficulties with hand tracking on Rec Room. We've got a few troubleshooting steps that you can give a try! Feel free to reach out and let us know if these suggestions have made a difference for you! 

 

  • Ensure your area is well lit, with enough light to see clearly, but no direct sunlight
  • Ensure your area is free of small lights such as Christmas lights, or LED strips
  • Ensure your area is free of reflective surfaces such as mirrors, glass, or polished marble
  • Ensure the tracking cameras are clean
  • If they need to be cleaned, follow the maintenance and care guidelines
  • Ensure your environment is free of any obstructions between the tracking cameras and the controllers
  • Remove unsupported third-party accessories that may affect tracking or controller detection. For example, controller and headset covers, controller attachments, etc.
  • Remove the battery from the controller for 30 seconds
  • Try replacing the battery with a new one
  • Unpair and pair the controller to the headset
  • As a last resort, factory reset the device, if applicable
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

this isn't just a them problem, same thing is happening here. don't give them that generic crap when it's obviously a problem

Yea believe me I know and apparently they have no communications with rec room as they emailed me back when I put in a bug report and confirmed that it was a glitch with there recent update. Yes I love the generic response as if I didn't already take my time scouring the internet to do everything the recommended to me and none of it worked however I forgot to delete this post once I found out it was specifically an rr issue.

Nope it's a rec room problem but thanks for giving me a generic response.

SephaAthena
Honored Guest

Same problems here, have you resolved it yet? 

QQ: was this an app you sideloaded, or an update that came through the oculus store?  

Did you fix the problem? If yes please tell me how

SephaAthena
Honored Guest

Hi, turned out I create additional meta account and yes I can login to my recroom account.  For now I just use second meta account to play recroom

Hey @CrossFadedd! We understand that the issue was related to the game itself. If you wish to contact that them the link will be provided here.

If it wasn't an issue with the game, then feel free to reach out to us again, we are here for you.

We hope you were able to get back into the VR world with no issues! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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