09-24-202411:39 AM - last edited on 09-24-202411:40 AM by Eire_Max
My son was wanting to get an add on to his account but then it made him verify his age even though I had a supervision account. i went through the steps. Now it erased everything and has him starting over from scratch. All apps and updates previously bought are gone. Is there a way to restore all of the old items?
Hey @MarcusTheGreat83, we understand it is frustrating to lose all your content in the process of account verification and we intend to look into this to provide the relevant assistance. Therefore, we request you to send us a private message so that we can gather the relevant details and look into this in detail.
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