Recording and Casting to MQDH 3.2.0 not working

[nexusxe]

Hello. My Quest 2, `Version: 47.0.0.282.341, Firmware Build ID: user-49068160412800150` is completely unable to cast or record through the Meta Quest Developer Hub. I've tried everything the popup asks (check accounts, reboot, update, check network, etc.) and I still can't get casting or recording through the Developer Hub to work.
When trying to cast, I get the following error message and an error within the headset itself.

Casting to my phone and to Google Chrome works, but not through MQDH.

I'm connecting it to my PC via the official Type C cable, and that's the method it's being connected to MQDH with.

Thanks for any help.

[MetaQuestSupport]

Hey there @nexusxe! We don't like to see our users having this kind of issue with their headset. We understand how important it is to get this issue sorted out. Not to worry. You can visit our developer page here. You will find helpful resources that can provide more insight on this issue. We hope this is helpful to you!

[nexusxe]

There doesn't appear to be any documentation or resources on this issue, and links to get support point to this forum. Is there any information other than the info in the pop-up about this issue?

[MetaQuestSupport]

Hello there, We completely understand that you're having problems with the Meta Quest Developer Hub, and we understand that not being able to use the headset to its full potential can be concerning. So we'd like to point you in the right direction to resolve this issue. Just wanted to let you know that here in the general forum we resolved inquiries about Meta devices and account-related issues. But don't worry, we have a developer forum group and a support page that can help with any developer-related questions, we'll leave the link below.

• Meta Developer Forum
• Oculus Developer Center

[colinolinolin]

@nexusxemy team have been impacted by this casting issue since ~3.2 as well. we're still able to record or capture screenshots through MQDH, but we've seen the same casting issue for several revisions now.

have you made any progress troubleshooting this issue outside of the non-response we've received from support here? i'm pretty certain we haven't made any networking/firewall changes that would impact this and it's some undocumented mystical incantation that will get the in-MQDH casting feature working again so we can avoid the browser.

[nexusxe]

Unfortunately not. The linked forums seem pretty useless. This problem still persists to this day, unfortunately.

[MetaQuestSupport]

Hey there, @nexusxe! We understand how inconvenient and concerning it can be when casting isn't working properly, we'd love to help! Here's some troubleshooting to go through, and if it doesn't help then we'd recommend reaching out to us through the Meta Store Support website where we have more tools and resources to help out. 

• Cast with another phone
• Cast from another app (Netflix, Spotify, YouTube)
• Ensure all 3 devices are on the exact same network. (ex. If the router has a 5GHZ and 2GHZ channel, all the devices must be on the same channel)
   
• Ensure you're logged in to the same account on both the headset and the browser
• Wait 5 minutes for connection to be established
• Power cycle the headset and establish casting immediately before launching any other apps

[berniceloman]

I'm having the same issue too and Meta Quest support is not helpful.