cancel
Showing results for 
Search instead for 
Did you mean: 

Recover My child's permanently disabled account

Elsabejo77
Explorer

Hi

My child's meta account was permanently disabled after we uploaded his ID. Is there any way we can recover the account? He has progress and limited items that we don't want him to lose in a couple of games. What can we do?

22 REPLIES 22

Leg0m0m
Honored Guest

I'm having the same problem. I've tried contacting support through the links in other threads but get the link is broken for meat support. I've tried sending admin a private message so will let you know if I get anywhere. So far the customer service and finding support has been shocking 

InTheNight
Honored Guest

I sent you a tutorial on how to set up the quest to fix this issue

The app on the linked phone is blacked out! All I see is a black background with the following message:

Something went wrong

An error occurred. Please try again.

 

1704050713946756371870659615845.jpg

InTheNight
Honored Guest

you should log out and uninstall. If you can first the phone app on a different phone even better (you only really need it for setup) everything else can be done within the headset. Do not forget to use the other links for credit. Once that is set you should be free so add the other account as secondary or childs

InTheNight
Honored Guest

Did you ever try the steps in the message. If you follow them directly you will have the best result

Hello @Elsabejo77! Thank you so much for reaching out to us regarding your child's disabled account. We would love to help you so your kiddo can get back to enjoying VR! In order for us to protect your personal information, we would like to request that you please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed in to the community first to send us a private message.

 

We look forward to hearing back from you through PM. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello again! We are just circling back to you to check and see if you still need assistance with your child's disabled account. We are here to help if you still need it. Feel free to reach out to us anytime!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi meta quest support. I've sent two private messages to you, first one a week ago but no reply as yet except for the robot! My child's account is still disabled 

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?