03-09-2024 12:28 PM
I have had an Oculus CV1 and then the full rift, but that was sometime ago.
I now have the quest 3 and am trying to recover the content that I bought for the Rift but cannot seem to login to my Oculus account, it tells me that the email is not recognised but I have emails from Oculus for items purchased using that account.
I have tried many different emails that I have had and non of them are recognised, can you help?
Thanks
03-09-2024 01:44 PM
Hey @RidleyRumpus! We would love to help you recover your account in order to have access to those purchases. We do understand the importance of having access to all your games on your new Quest 3. In order for us to take a closer look into this, we would like to request that you send us a PM. This way we can protect your personal information from floating around on our forums. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed in to the community first to send us a private message.
We look forward to assisting you further!
03-10-2024 02:50 PM
Hey there! We are just checking back in with you to check and see if you still need assistance with recovering your account and getting access to your purchases. If you do still need help, feel free to reach out to us anytime!
03-11-2024 05:56 AM
How do I send you a PM?
03-21-2024 07:46 AM
Hey there, @RidleyRumpus. We see your private message, and we'll be working with you there. Keep an eye out, and we'll talk to you soon!
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset