My sons Meta Quest 2 is linked to his mother's account, unfortunately mum has recently passed and we are unable to access it.
I now have new WiFi and we cannot connect the meta quest. Will we have to factory reset the device and lose all his content? Or is there some other way to connect to a new account and retain the content?
Oh geez, that's not the best situation at all and we are so very sorry to hear about this. Many of us have lost close loved ones, and we can't seem to shake this. We want to help as much as possible to the best of our ability and conveniences. However, we do have a few questions for clarification purposes for you and your son:
In mentioning you were on your mother's account, have you been able to reset this recently?
We definitely do not want for you to lose all content to your device, so we will ask the following to look this up for you:
Full name associated with the device
Alias/Username associated with the device
Email associated with the device
Can you also please let us know what the serial number is to the headset you have?
If you have any questions regarding what was previously asked, please let us know and we will be more than happy to clarify for you.
Looking forward to hearing back from you!
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Hey, hey! We were just checking in on you to see how you were doing and wanted to know if you need further assistance. It is important to us that you get the assistance you need, and confirm that you have gotten help. If you are still needing assistance, please let us know by responding to our previous message, and we will be more than happy to continue helping you further!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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