01-01-2022 06:33 PM
So lately every time I boot up my Quest 2 and the Guardian comes up there is this red X in the middle of it with numerous pink circles spaced out over the sides of the floor. Then normally disappear once I'm in my Home environment, but tonight the were on the floor in it too. How can I get rid of them and stop them from showing up again?
Solved! Go to Solution.
01-01-2022 06:58 PM
Never mind, clearing my guardian history got rid of them.
01-01-2022 06:58 PM
Never mind, clearing my guardian history got rid of them.
01-10-2022 08:54 PM - edited 01-10-2022 08:57 PM
Well, apparently this didn't fix the issue, it came back yesterday. So I cleared my Guardian history again and it was gone but then tonight the issue was back. This time it was just pink dots on the Guardian floor, which even showed up in my Home Environment. I completely shutdown my Quest 2 every night, so it's a rebooted when I use it the next day. But nothing seems to be fixing this issue. Oculus please help!!!
01-11-2022 06:32 AM
01-11-2022 11:28 AM
HeyResistoon!
Thank you for being a part of the Oculus family! We hate to hear your device is not working up the the expectation we have and you deserve. We are here to help!
Feel free to PM us at: https://ocul.us/OculusCommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.
We look forward to seeing you in VR!
01-11-2022 05:08 PM
Space Scenes is not on. The floor is clean. I always clean the external lenses before each use. The lighting is the same as it always has been, which is more than enough room light. No sunlight as I use it at night.
01-11-2022 05:45 PM
So I PM'd you guys and all I was told was to review your articles about the Guardian. Seriously?! You guys didn't even address my issue! Talk about terrible support!
01-11-2022 06:13 PM
Hello, thanks for your response. Let's try other options to get this matter resolved for you.
To begin, please follow the steps below:
If the issue continues, complete a Factory reset on your Quest headset following these steps:
If you would like to backup any personal files from your Oculus Quest before performing the factory reset, please click here for instructions on how to transfer files to and from your Oculus Quest and your computer.
Let us know if you need anything else.
01-12-2022 04:35 PM
Maybe you don't understand the issue. The red X in the center of the Guardian and the pink circles appear when my Quest 2 is starting up and sets up my saved Guardian profile, then it is also in my Home Environment. It doesn't appear in any of my games. There are no reflective surfaces in the room I use it in. I am very reluctant to do a factory reset, because then I will have to enter my password in all over again and probably have to re-download all my games and that's along process.
I can't believe I'm the only one having this issue with their Quest 2 or that you've never heard of it before. I didn't have this issue with my original Quest, not once!
01-12-2022 06:02 PM
Hello Resistoon, thanks for providing us with more details of your issue. We're sure that you are not the only one having the issue. Rest assured, we're here to help! From what you described, it does not sound like a major issue. We suggest resetting your guardian. If the issue persists, we recommend submitting a support ticket. To do so, you may click here.