a month ago
- last edited
a month ago
by KaminasWife
Hi there
Ive just tried to use my meta quest 2 and I'm being asked to continually redraw my boundary. I'm receiving a message to say I've stepped out of my boundary, even when I try and create a stationary boundary. Also, my device is no longer showing in the app or on my account page.
We're sure you are keen to get back to the immersive world of VR with your Meta Quest 2, so we'd love to try and help.
Please try the following troubleshooting steps for your boundary issue:
Make sure tracking is turned on.
Click on the clock on the left side of the universal menu
Select Settings
Select System from the Settings panel
Select Headset Tracking from the left side panel
Make sure Headset Tracking is ticked
Clear your boundary history
Press the Oculus/Meta logo on your right controller
Click on the clock on the left side of the universal menu
Select Settings
In the settings panel, select Boundary
Select 'Clear Boundary history'
Redraw your Guardian boundaries by selecting 'Adjust Boundary' from the Boundary settings menu
Reboot the headset
Turn the headset off, wait a minute or two, then turn it back on.
A restart is a little different so turning the headset off is recommended over just restarting
Remove any unsupported third-party accessories that may affect tracking or pairing (such as controller covers, controller attachments, etc.)
As for your device not showing up on your account, we would be happy to check this also. Please could you reach out to us in a private message so that we can look into this further? To do so, simply click on our name to access our profile page or click on the provided link. Once there, select 'Send a message' to privately message us. Please note that you must be signed in to the community before sending a private message.
Meta Quest Support
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