Hey, it's totally understandable. Redeeming the credit can be hard sometimes because the terms of the referral program are quite particular about how to properly redeem the credit. Please send us a private message so we can get the information needed to determine your eligibility. Select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.