08-08-202408:49 AM - last edited on 08-08-202407:40 PM by LaserDisk
I have been talking with support as early as 8 days ago and latest as 4 days ago.
This has been far more time consuming then it should have been. One of the big reason I pulled the trigger to get the device so quickly was my friend showing me his and talking about the $30 we each could get back in store credit if I used his referral code. I made an account that night and purchased it the next day.
Up until this point I have enjoyed the device but this whole experience of waiting on something that seems like it should take a day at most and could be probably be done in 5 mins has really soured this experience.
Another friend of ours said he got his pretty much right away which makes this even more annoying and feels like has been such a huge time waste, and with no responses from anyone. It's just a we will escalate, and then nothing.
I finally received the help last Wednesday I believe. It took all of 20-30 mins which I what I originally hoped for. I’m very thankful to the customer rep that helped me put this to rest. Meta really needs to look at how simple things like this are handled. It shouldn’t have took so long to figure this out and it cause way more frustration than needed; I couldn’t imagine if I had an even bigger issue.
Referral credits are a crucial part of the new user experience, especially for new players to try out some new games and figure out what they like. Thank you for reaching out to us directly, we received your message and will continue there to keep your private information private. We look forward to getting this looked into as soon as possible!
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I finally received the help last Wednesday I believe. It took all of 20-30 mins which I what I originally hoped for. I’m very thankful to the customer rep that helped me put this to rest. Meta really needs to look at how simple things like this are handled. It shouldn’t have took so long to figure this out and it cause way more frustration than needed; I couldn’t imagine if I had an even bigger issue.
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