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Referral bonus not given

BobaKahn
Honored Guest

Been trying to find help online for meta-regarding her referral bonus that was not given to me or my friend about two weeks ago. I let him use my MedQuest three he played it at my house for about three hours said he was buying one the next day so I emailed him the referral link. When he got his set up, he followed it through the link, but it did not complete registration so he tried it a second time and again, it would not complete registration ultimately reset everything and try it again for a third time and it worked, but it wasn’t through the referral. Now I know this doesn’t follow the rules of using the referral, but as you can see, it was very difficult for him to try and get it to work. Needs to make the referral program. Easier to follow less hoops to jump through. I feel like I spent quite a bit of time. “selling him“ on the product and yet neither of us got anything out of it except getting another purchase. 

3 REPLIES 3

Das.Bearski
Expert Protege

Did he click on the referral link prior to setting up the headset?

MetaQuestSupport
Community Manager
Community Manager

Hey there @BobaKahn! We know how crucial it is to make the most of a promotion and receive what you're entitled to. Our priority is to ensure that both you and your friend receive the credit you deserve through the referral process. To clarify, did your friend set up his device before accepting the link, as you mentioned? We have provided the steps to redeem the referral link and an article explaining how the referral process works. Please inform us if all the steps have been followed.

 

  1. Click the referral link that was received.
  2. Create a new Meta account, or log into an existing Meta account that has never had a Meta Quest 2, Quest 3 or Quest Pro device registered to the account.
  3. Purchase a new Meta Quest 2, Quest 3 or Quest Pro device from any retailer.
  4. Both the referral recipient and the friend who referred them will receive $30 in Meta Quest Store Credit once the new headset is activated for the first time.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey @BobaKahn! Just wanted to touch base and see if you still require assistance. Feel free to reach out if you have any inquiries!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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