I was sent a referral link to purchase a Quest 2. Then i used the link and it ask me to create my Oculus account etc.
When i go to my profile on this site, i could not find the referral credit or a confirmation about receiving the referral, and when i try to use my link again, it said i already used a referral link to this account. Why didn’t I receive the credit?
01-10-202409:33 AM - last edited on 04-19-202401:13 PM by TheLegend27
Hi there, @Axolotlgaming23! We love hearing that you enjoyed your Quest headset enough to refer a friend. Part of the qualifying criteria for a referral is that the device must be new; it cannot be refurbished or have been registered previously on another account. Due to this criteria not being met, this would be the reason a referral credit was not received.
Both the referrer and the recipient must be at least 18 years old (19 in South Korea).
The referral code must be applied before setting up the new Quest device.
Please let us know if you have any further questions or concerns. If you run into any issues despite being eligible, please feel free to reach out to us in a private message! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, Sweetbrown86. Thanks for reaching out. We understand not wanting to missing out on such a great opportunity💲. We're with out a doubt going to help you get to the bottom of this.
Here are some factors that can be preventing getting your credit:
Please make sure you have activated your device. Your credit won't applied in till your headset is activated.
The new account cannot already be associated with a Meta Quest product. So if your device is refurbished you won't be able to receive your credit.
Make sure you have a Quest or Quest 2 connected to a Facebook connected account.
Make sure that you and the friend who referred you are both from the same country.
Here is a link with more information regarding our referral program. If you have any further questions please reach out to us and we're more than happy to assist you regarding this issue. 😁
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Hey @oliver.b! If all of those factors are met and you still aren't getting referral credits properly, you'll want to either start a support ticket with our team here, or send us a PM right here on the Forums. That way we can get some account info and details to look into this a bit further and see what we can do!
To contact us via PM, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
That's correct, in order for the referral credits to be added to the accounts, the user with the newly purchased headset must be under a new account as well. You can find more information on our Referral Programs by clicking here.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I sent a referral to my cousin today and i helped him set up his quest 2 that he bought today, but neither of us got the credit. The only difference between ours and the list is that he used an email rather than facebook. Please can you let us know if there is a way we can still get the credit because his headset is set up now so we cannot try again.
Hey there! We appreciate you letting us know about the experience you are having. This is no fun and we know it is taking time away from your time in the VR world. We want to help and make sure you do not have this issue any longer. We ask that you PM us so we can gather some more personal information to better assist you. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you!
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