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Referral credit not working

ItsSp1ke
Honored Guest

Hello, so me and my friend have done the referral but we haven't got any credit. Could this be because they live in the US and I live in Europe? Or is there another reason?

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hello, we hope you're having a great day.  We enjoy wanting to share the VR experience with friends and family members since we believe that everything is better when done together.

 

But, in order to receive the referral credit, both of you must reside in the same country; additional information can be found here for future referrals. Please let us know if this information was helpful.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

46 REPLIES 46

MetaQuestSupport
Community Manager
Community Manager

Hello, we hope you're having a great day.  We enjoy wanting to share the VR experience with friends and family members since we believe that everything is better when done together.

 

But, in order to receive the referral credit, both of you must reside in the same country; additional information can be found here for future referrals. Please let us know if this information was helpful.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Different situation, but Meta’s app sucks for promo codes.  I had a $5 off promo code entered and accepted but when I went to change which card to use for the purchase, it dropped the code and no longer will let me use it.  That’s irritating and makes me not want to use the service anymore. 

Hey there, @JCastle_Fam! We noticed that you are reaching out because you are experiencing some issues when trying to redeem a promo code. We certainly understand how disappointing something like that can be and how it can really affect your overall experience, so we'd like to help you get this issue sorted out as quickly as possible! So that we may gather some more information from you and take a closer look at your account, we'd like to invite you to send us a private message. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing back from you and working together in order to get this issue resolved!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Dude same

I referred a lot of people I got some credit but I never got it

Hey there! We definitely understand how concerning it is to miss out on referral credits, and we'd be glad to look into this for you! So we can gather some personal information from you we ask that you PM us. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there! We're just following up with you to see if you still need assistance. If so, please PM us and we'll assist. We hope you have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Yes I still need assistance I haven’t fixed it or got my credit

I also don’t have the referral popping up on my referrals 

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