I've been trying since Dec. 19 to get the credits from a referral from a friend. Neither of us have received them. I PMed with @MetaQuestSupport and after numerous messages, sending requested information (twice), and waiting an allotted amount of time (twice), the last message I got from them was last Friday saying that if the credits haven't shown up by Jan. 1 they would manually add them to both accounts. Nothing since then. They will not reply. I started a ticket three days ago and have heard nothing. Anyone have any suggestions? I'm at a complete loss. I don't think I've ever experienced worse customer service.
I'm in the same boat. Ten emails back and forth, then they started ghosting me. It's been 6 days since their last reply. But I haven't gotten to the point yet where they said they'll credit me. They just kept asking questions, then started asking question they had already asked which I had answered.
Hey there @TonyBee81! We are pleased to hear you received your referral credit. Please Let us know if you need any further assistance in the future!
Hi @dinonuggiesareyummy! We understand you are experiencing issues with receiving your referral credit. No worries, we're here to help as best we can, so you can enjoy your journey in the wonderful of VR! In order to do so, please reach out to us in a PM and we will be happy to dig deeper into this issue! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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Hey there @dinonuggiesareyummy! Just wanted to check in and see if you still require any help with your referral credit, or if everything has been resolved! Feel free to reach out to us as we are always here to assist you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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