Hopefully someone can help me out here. I bought a Quest 3 for my kids for Christmas. I was given a referral link to use, and the instructions for it from the Meta site. I went to the link, which told me to create an account. I created an account then tried the link and it says "Referral link unavailable. The link may be invalid, incorrect or expired. Please wait and try again." I opened a Meta support ticket before activating the unit.
They asked a bunch of basic questions (username, what the link was, which countries the referrer and I are in, etc) and told me to activate the Quest 3. About 10 emails back and forth in total. Still no sign of the money on either account. Then I went back to Meta support and they started asking me the same questions which had already been answered in the ticket. I then asked them to escalate the ticket as it had been a number of days without a resolution. Now they are ghosting me.
I tried opening another ticket, referring to the first, and still nothing. I found two phone numbers online for Meta support and both are out of service.
Hey there @dinonuggiesareyummy! So that we could further look into this for you, and avoid any private information from being shared publicly, we highly encourage you to send us a DM! Please select our name to get to our profile page, here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. In spite of this obstacle, we hope you have had a wonderful new year!
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Hey @dinonuggiesareyummy! We wanted to stop by and see if you still needed some help redeeming a referral link. Please reach back out to us through PM! We'd love to take a deeper look into this!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I'm having a similar experience. I've been working with Meta Support on getting my account with all of my Quest app purchases to be migrated to Oculus/Meta. It's gone from several chat sessions to email where I'm being re-escalated. After the most recent escalation (from Ann to Joy), I'm not receiving responses to any of my emails requesting status or ETA. So my question is, what is the ETA on these types of issues. In the meantime, I'm simply not able to use my Quest 2, so it's very frustrating having another week go by without any movement or direction. Thanks.
Hey there, @Sohail.hines. We see that you are having some issues getting help. We would love to assist you in getting the information you request, so if you don't mind, can you send us a PM? You can select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We do hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Knock, Knock. Hey there, @Sohail.hines. We are just circling back to see if you still need assistance. If so, can you please send us a PM following the steps above? We hope you enjoy the rest of your day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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