Referrals gone after vacation

[loui771w]

I went on a vacation to Cambodia, after being there for some time my referral button disappeared because Cambodia is not a supported country. Now that I'm back in Denmark the button is still gone and I can't seem to get it back!?

[Choleni]

Hi @loui771w 🙂

do you mean the referral button in mobile app?

You can try uninstall and reinstall the app on the phone.

Maybe after reinstalling the app when being in Denmark, it will appear again.....it's not a guarantee though, just a try

[loui771w]

Sadly this didn't work!

[Choleni]

I'm sorry...... sometimes the solution is that easy and sometimes not🙁

Send a PM @MetaQuestSupport 

so they can look in your account and see what's going wrong with the referral option.

Click on the name to visit their profile page, then click the "send a message" button.

[MetaQuestSupport]

Thank you for reaching out to us, @Choleni ! We'd like to start by thanking you for participating in our Meta Quest Referral program! We understand that you're receiving an error message when attempting to redeem referral credits, and we're eager to assist. In order to provide the best assistance, we kindly request that you send us a private message, due to the potential of dealing with private and sensitive information. 

To access our profile page, either select our name or click, here! Next, click 'Send a Message' to private message us! It's important to remember that you have to be logged in to the community before sending us a private message.

In addition, we would be grateful if you double-checking that you both meet and completed all of the steps mentioned in the program rules below:
 

Program Rules

• To make a referral, customers must have a registered Quest 2, Quest 3 or Quest Pro
• The recipient's Meta account cannot already be associated with any Meta Quest devices.
  • Older Oculus devices (such as the Oculus Quest 1) should not make a referral ineligible.
• The referral recipient must be registering a new Meta Quest 2, Quest 3 or Quest Pro.
  • The device must be new, not refurbished, and not previously registered to another account.
• Both accounts must be in a Meta Quest supported country.
  • They don't need to be the same country.
  • The system will automatically convert the referral credit to the currency used by the Meta Quest store for the customer's location.
• Both the referrer and the recipient must be at least 18 years old (19 in South Korea)
• The referral code must be applied before setting up the new Quest device.

Once we've received your PM, we'll be able to provide you with better assistance! Your time is greatly appreciated and we can't wait to hear back from you!​

[loui771w]

I sent them a PM, ty! 👍

[Choleni]

Hey @MetaQuestSupport 

seems little misunderstanding😂
I only replied to @loui771w , he the one with the problem

[MetaQuestSupport]

Thank you @loui771w! We've received your PM and we'll be responding to you shortly! Until then, have a great day!

[MetaQuestSupport]

Well, that's embarrassing! We apologize @Choleni, you're correct that message was meant for them. While we have your attention, we would like to thank you for being an MVP here on Meta Community VR Forums! All of your support and the information you give to others is greatly appreciated. May your day be filled with joy and happiness!