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Referred App keeps showing Invalid Link

MintyFishy
Explorer
I'm currently having a problem on any app referral links. It keeps showing me an Invalid Link page regardless of who send me a referral link. I've already tried unlinking my Meta account out of my Facebook account and have tried using private/incognito browser to accept the referral link. Unfortunately, they still gives me Invalid Link page. 


1 ACCEPTED SOLUTION

Accepted Solutions

LaserDisk
Meta Quest Support
Meta Quest Support

NOTE: This is not an Accepted Solution, there is no way for us to pin replies within our forums, this is the only method.

Hello everyone,

I observed that fellow moderator @ShiroTenko has responded to a few of you already. However, I wanted to create this post and designate it as a solution to ensure that everyone is aware of the information provided by the engineers. While I understand that this is not a solution, it is the best way to guarantee that all users can easily view the post.

The engineers are evaluating changes to the app referrals program. As a result, some randomly selected groups of users may periodically not be able to access app referrals.

These user groups change frequently, and if an offer is not currently available to you that is available to others, this means that offer is not being given to your group at this time. Please keep an eye out for similar options in your group in the future.

Thank you again to everyone who has reported your experiences during these changes. Your feedback is always important to us.

The future of home entertainment!

View solution in original post

132 REPLIES 132

MetaQuestSupport
Community Manager
Community Manager

Hey there, @MintyFishy! We understand not being able to accept referral links preventing you from checking out new games, and we want to make sure you can get to gaming quickly. Please reach out over a private message in this case, as we will need to collect more information about your account to be able to look into this further. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

tprettyman
Honored Guest

I am having this problem too, and after discussing it with MetaQuestSupport (who was helpful and responsive!) they recommended I submit a bug report, which I did. So for anyone coming here with this issue and seeing this topic, hope this gets fixed for us!

Parabootz
Explorer

I am having exactly the same issue, I chatted with support this morning and they were unable to fix, they have sent it onto their 'specialize team's who will contact me by email, not heard anything yet. Super annoying, I want a new game 😭

Same, I want to play some Star Wars games! Please post if you get any sort of resolution through that process, I’m interested to hear what they say. 

MintyFishy
Explorer

Update: 

I've been going back and forth with MetaQuestSupport for the past 5 days and they keep on iterating that the problem was that I've used an expired or used link over and over again. However, this is not the case on my end as I have requested new referral links from different people on different apps and I still just get an Invalid Link.

At this point, I feel like I'm just talking to an AI bot over and over again and I hope some of you who have the same problem can give light or solution to this problem.

Parabootz
Explorer

Sadly I am encountering exactly the same result as you, last I received from them was asking how many times my friend's link has been used as they can only be used three times. You'd think they would be able to look at the account and see this information for themselves, the answer is never, and it doesn't matter because NO app referral links work... So getting nowhere too ☹️ very slowly...

Hey there! Thanks for reaching out about this, we would love to assist. We would like to gather some information we do not want the public eye to see, so we want to invite you to pm us. To do so, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi there @MintyFishy! We just wanted to check back in with you to see if everything is squared away. Please dont hesitate to reach out if you need to.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi. 

As much as I would like to accept the answer, this still doesn't answer why my friends who are in the same country as I am can accept 25% discount codes when I get Invalid Links.

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