Refund Limit.

[nrosko]

I try to refund Apex Construct but it says i have too many refunds recently. what is the limit i see nothing in the policy about this. 

[LZoltowski]

@nrosko I didn't say you cant refund a game, I said that its a feature to protect the consumer but should not be used as a Trial Game system. Steam also has a theoretical limit.  Refunds are not, try before you buy.

Like anything, it should be used in moderation and with common sense.

From Steam FAQ: "If it appears that you are abusing the refund system, we reserve the right to revoke access to this feature."

[Anonymous]

nrosko said:

LZoltowski said:

Yeah, game refunds are NOT a substitute for TRIALS ... Oculus/Steam suffer a loss (debit transactions/PayPal charges) etc each time ... The Oculus store is NOT a public library.  Refunds are there as a safeguard for the consumer, not to be abused or used as TRIAL game system. Some research and reviews usually help with an informed decision.

This is why we can't have nice things 😞

Where does it say you can't try the game & return it? That's exactly how it is used in Steam. Reviews & research are actually useless in making an informed decision. It's worth noting that i have purchased over  230 games in the Oculus store its not like i do not buy them.  La Noire is the latest game i want to return, i did read the mixed reviews on Steam but thought a. It's worth a try as its now been out a while & the devs should of ironed out issues & b. Oculus allows me to return it. I would of just purchased it on steam instead if we are not allowed to return games here.  

Wow you really own 230 items from the store? That is like owning all the games from the store o.o no way!! XD That is neat if you really do own all of them and not just returning them/recycling through them:)

But yea, it's not a trail system. It's a system if you want to return a game because it's actually a broken product system. There are lots of ways to get review information such as from youtube, written reviews, asking people on the forum, etc so I can't really see a reason why there would ever need to be a trail system in place. Again - not talking about broken software or lemons - just the act of returning if the buyer is just simply trying it out and returning it. That cost money to do that process and the business take the hit - not the customer. Though - I think any transactions I do believe can be taken out from the return process for CC/paypal as that is the rate you are paying for the man in the middle to do the work - not the business.

Anyways, this isn't against the op. I am just talking in general. LZoltowski is as well. Oculus does have it in place so if the game you are trying is not up to what it should be that is your right to return it. Just don't pull a silly:)

LZoltowski said:

@nrosko I didn't say you cant refund a game, I said that its a feature to protect the consumer but should not be used as a Trial Game system. Steam also has a theoretical limit.  Refunds are not, try before you buy.

Like anything, it should be used in moderation and with common sense.

From Steam FAQ: "If it appears that you are abusing the refund system, we reserve the right to revoke access to this feature."

And nothing they can do about it. TOS in this case notices a problem and the UK law basically says if you notice it as well - you can stop selling them products and or taking returns from that customers if you can prove that it's costing you money in the process of someone abusing the system. Not that you can sue or anything - but if they do try and take it to court - they won't be winning either.

[nrosko]

LZoltowski said:

@nrosko I didn't say you cant refund a game, I said that its a feature to protect the consumer but should not be used as a Trial Game system. Steam also has a theoretical limit.  Refunds are not, try before you buy.

Like anything, it should be used in moderation and with common sense.

From Steam FAQ: "If it appears that you are abusing the refund system, we reserve the right to revoke access to this feature."

That is 'your' interpretation of abusing the system. I would say that using it to try a game out is not abusing it at all. It is quite clear in steam policy that they are perfectly happy for you to return a game if you don't like it.

You can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it.

It doesn't matter. Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours.

Abuse

Refunds are designed to remove the risk from purchasing titles on Steam—not as a way to get free games. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.

The oculus policy doesn't state that you can't either although it's not as clearly stated.

If you want free games there are obviously much easier ways than using the refund policy. 

It's worth noting that most of these games on home are fairly cheap in comparison to say a AAA game so making one purchase a week isn't crazy & any refund will mean i will buy something else with that money.

If there is a limit that is fine with me but i would like to know what it is to avoid that situation.  

[nrosko]

Mradr said:

nrosko said:

LZoltowski said:

Yeah, game refunds are NOT a substitute for TRIALS ... Oculus/Steam suffer a loss (debit transactions/PayPal charges) etc each time ... The Oculus store is NOT a public library.  Refunds are there as a safeguard for the consumer, not to be abused or used as TRIAL game system. Some research and reviews usually help with an informed decision.

This is why we can't have nice things 😞

Where does it say you can't try the game & return it? That's exactly how it is used in Steam. Reviews & research are actually useless in making an informed decision. It's worth noting that i have purchased over  230 games in the Oculus store its not like i do not buy them.  La Noire is the latest game i want to return, i did read the mixed reviews on Steam but thought a. It's worth a try as its now been out a while & the devs should of ironed out issues & b. Oculus allows me to return it. I would of just purchased it on steam instead if we are not allowed to return games here.  

Wow you really own 230 items from the store? That is like owning all the games from the store o.o no way!! XD That is neat if you really do own all of them and not just returning them/recycling through them:)

That's not even close to all of them, i would guess there are over 1000 on the store. I also have about 70+ on Steam. :#  

[Anonymous]

@rosko reading between the lines here from your first 2 posts did they really say you have "too many Requests recently"? You requested on a Bank Holiday so was this just a delayed response or perhaps just a caution of having 2 Requests I wonder. Has this thread gone OTT? In light that they soon filed it as "Request Applied" perhaps 12hours later you jumped the gun a bit. You really shouldn't be asking them to reveal any such Limits. It's obvious it is 2 in 1 day here! Instead, just own up and tell us exactly how many over how long a period did you Request Refunds and was it on a Bank Holiday??? (just "TBH")

[Anonymous]

nrosko said:

LZoltowski said:

@nrosko I didn't say you cant refund a game, I said that its a feature to protect the consumer but should not be used as a Trial Game system. Steam also has a theoretical limit.  Refunds are not, try before you buy.

Like anything, it should be used in moderation and with common sense.

From Steam FAQ: "If it appears that you are abusing the refund system, we reserve the right to revoke access to this feature."

That is 'your' interpretation of abusing the system. I would say that using it to try a game out is not abusing it at all. It is quite clear in steam policy that they are perfectly happy for you to return a game if you don't like it.

You can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it.

It doesn't matter. Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours.

Abuse

Refunds are designed to remove the risk from purchasing titles on Steam—not as a way to get free games. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.

The oculus policy doesn't state that you can't either although it's not as clearly stated.

If you want free games there are obviously much easier ways than using the refund policy. 

It's worth noting that most of these games on home are fairly cheap in comparison to say a AAA game so making one purchase a week isn't crazy & any refund will mean i will buy something else with that money.

If there is a limit that is fine with me but i would like to know what it is to avoid that situation.  

That actually came out after the 2013 UK customer rights act. Before that, they didn't want you to return games just because you didn't like it (hardware compatibility and lemons where ok). They also limit it to not having played the game and or something like less than 30mins of game play. From then, the laws force them to change some of their rules to include the "any reason" risk factor (aka, they were spinning it like it was their choice). The revision of 2015 looks like steam can remove the "any reason" part in the future if they switch to choose by forcing you to say what reason in the future. It makes sense when at least then if you are looking for that feed back on what is going on.

You are right though on a number of points still though. No one is saying you can't get the refund. I don't think they will discuss the limit if they can help it - as it helps caches the bad guys if you will. Just send in a ticket and everything will be fine on your end. Yea the games here are crazy low and always on discounts - I dont see why anyone would want to pull that trick - but it does happen. Some apples in a bunch just makes the other apples smell bad if you get what I mean xD

[AzzAmoebA]

I know this is kind of OT but still related to to refund limits and not worth creating a new topic.

I purchased the Pink Pack the other day (already owned 2 games) but not sure if I have buyers remorse with games I wont play so much. Basically, is the 2 hour limit per game or for the entire pack ?

I know it sounds odd but it was 1 purchase dispite the number of games involved so im not 100% certain about the policy here.

[elboffor]

MAC_MAN86 said:

In UK there is no limit to any refunds and the item is guaranteed for 1yr plus a general refund policy of 2 to 4 weeks.

Totally not how it works.
Physical goods (emphesis on physical) are expected to last a reasonable amount of time relative to the cost of the item. There are no set timescales and it dies not apply to whether or not you are happy with it.

MAC_MAN86 said:

Any written supposed conditions that break this break the law including requests to make the customer pay for any Returns which is also a breach of the Long Distance Sales Conditions by law.

I assume you are referring to the distance selling regulations which actually apply to the sale of goods or services remotely. They only actually cover products that are not used and are returned (at cost to the consumer) in their original unopened state.

It appears to me that you are trying to apply 'mafia bullying tactics' to oculus, sorry to say that won't wash as you are actually wrong.

[cybereality]

@AzzAmoebA Bundles (packs) are not eligible for refund. 

@nrosko The refund policy is intended to resolve issues where the game does not work, or it really wasn't what you expected, or really any reason, but it should not be seen as a "try before you buy program." Ideally, you should still do some research, reading reviews or watching YouTube videos, etc. to know what you are buying. While we stand by our refund policy, there are limits (similar to other online stores). However, it appears your refund requests are within are allowed limits. Most likely, your latest request (for Apex) will be approved, and you'll just need to wait 1 or 2 more days. After a few days, if you still don't see any change, please send me a PM. Thanks.

[AzzAmoebA]

Thanks for the clarification Cybereality, I would proberly had been kicking myself in the long run if i did refund anyway, if it was available....