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Refund Problems

Roomper
Explorer

Hi.

I made a request for a refund for the app Virtual Desktop on March 5th. The app is no longer available to me, but the money has not been returned. What should I do?

My profile says that the request was approved, but there has been no money on the VISA card for more than a month.  

And also, I can't contact technical support via the form on the website -  there's an error.

 

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hello @Roomper! Thank you so much for reaching out to us regarding the refund. We would be more than happy to look further into this for you, however with the nature of the request we will require you to send us a private message. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Looking forward to your response!

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