Refund Request Rejected

[Alygan0]

I recently purchased Survival Nation and was excited to try it out, and while it was a wonderful game, no matter what I did with the movement settings, I got incredibly motion sick. I struggled with testing out different settings hoping it would solve it only for it to continue making my stomach turn even while just walking around. (It's especially strange because I usually never get motion-sick in the slightest!) I also didn't want to refund it if I could because I bought the game to play with some friends of mine.

I'm not sure how long I played as the meta store doesn't show how long you've played a game, but after several hours of almost vomiting I gave up and went to request a refund. Today, I received a email saying my refund request was rejected (not even telling me why it hae been rejected) and I've spent the last 3 hours trying to find a way to contact Meta support as I cannot play this game in any capacity without almost vomiting after two minutes.

I could really use some help here.

[Choleni]

Hi @Alygan0 🙂

the automatic request only works, if you played the game less than 2 hours and the purchase is less than 2 weeks ago. As you already said, this does not work for you anymore after several hours playtime.

You can open a ticket HERE

scroll down the page to "contact support" or

send a PM @MetaQuestSupport 

click on the name to visit their profile page, then click the "send a message" button.

Even if the automatic refund not work anymore, they may able to help you.

[MetaQuestSupport]

Hey @Alygan0. We understand you are having issues with a refund request. We understand how important this matter is. Here at Meta Quest, we take health and safety seriously. For us to assist you best, please click here to contact us and get in touch with an agent. We appreciate you, @Choleni, for putting your fellow peer on the right path. We hope to hear from you soon!