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Refund declined

Level 2

I purchased after the fall as a gift but the person I purchased it for decided it was not for them after watching videos on YouTube. 


They redeemed the gift only so they could request a refund as this was the only way we could see to do this. 


They did not install or play the game at all but the refund was denied. 


Would like to know why? 


Certainly not because they played it more than two hours or had it more than 14days as they did not install or play the game at all and requested the refund right away to ensure I would get my money back.



Community Manager
Community Manager

Hello! Thanks for reaching out today in regards to an app refund. We understand the importance of seeing your hard earned cash back and we'd love to look into this with you today!


Can you please DM us? Please select our name to get to our profile page, or simply click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

We're looking forward to it!

Community Manager
Community Manager

Good day! Just checking in to see if you still need assistance with your account. If so, please send us that DM.