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Refund not available issue popping out

alvinyeeww
Level 2

So I tried to refund a game I purchased earlier today but the error “Refund Not Available” kept popping out saying I can’t refund or something. Tried on the others too but doesn’t work. Need help!

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1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hey there, @alvinyeeww! We can definitely understand the feeling of wanting to refund a game that didn't turn out to be what you expected. We'd be more than happy to take a look and see what we can do to help! Would you mind sending us a PM so we can look into this for you? Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to hearing back from you!

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2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @alvinyeeww! We can definitely understand the feeling of wanting to refund a game that didn't turn out to be what you expected. We'd be more than happy to take a look and see what we can do to help! Would you mind sending us a PM so we can look into this for you? Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to hearing back from you!

alvinyeeww
Level 2

Sure! Thanks!