Hey there! Thanks for reaching out in reference to your refund issue. We know how important it is to make sure your refunded money gets back to you in a timely manner, so we'd be happy to help you with this. Once you have requested a refund, It takes five to seven working days to review, verify, and process a refund request. If you requested an automated refund, the funds will be returned to the payment method provided when completing the purchase.
If you used a store credit to complete the purchase, the funds should have returned to your balance. You can check your store credit balance by using the steps provided here. If you used a credit or debit card, once the refund has been processed, you should see the funds within 3-5 business days.
We hope this post finds you well and if you have any other concerns or questions don't hesitate to reach out!