05-24-2022 06:17 AM
Bought Zenith and walk about Gold on the 17th of May.. didn't like it so with less than 40 minutes of play time and the very same hour I bought it I requested a refund.
Was surprised to find on the refund page and even if i google it says " It typically takes us no more than five days to review, verify, and process refund requests"
Right... so 5 days is trash by todays standards.. so i wait 5 days and nothing... i start a chat with you guys and the helpful person tells me refunds are normally between 5 and 7 days....
Right ok.. ill wait a bit more.. over 7 days later and nothing still.. get back on the chat and they tell me its not between 5-7 days but between 9 - 12 days.... i mean.. wtf are you guys using the same script or not?
9 to 12 days for a refund is a joke and being told different things by different staff is aggravating.
I just want my refund so i can buy another game!!!!
05-24-2022 10:17 AM
Did you request refund in the app?
Generally you click your icon>>>purchase history.>>>>select the app then click the 3 dots and and select refund request.
Also refund request is not a guarantee, meaning if they think your refunding too much they may deny you. You typically have to do it within a week under an hour or two per app.
Also when they approve refund it takes 3- 4 days to approve the refund, then depending on funding method and your bank it takes 3 to 4 as much as 5 days to show back up in account.
Keep in mind those are business days and excludes holidays.