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Refund taking two weeks???

Syde1020
Honored Guest

I submitted a refund request for a game i bought.  I submitted the request just minutes after buying the game and never even installed the product.  Its been TWO WEEKS and it still says "Refund Requested".  How long does this process take??

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey Syde1020, As VR enthusiasts, we know it's important to be able to track a game refund, so we want to look into this for you! We want to invite you to create a support ticket with the link below, so we can work with you on this. Let's work together so you can get back to having fun VR experiences! 

 

https://metaque.st/Support

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Kdizzy10
Honored Guest

It's been a month now and it's not giving me my money back 

Hey there! That's not how we like to run a business for our customers. We'd love to help you.

 

Can you please PM us so we can assist you with your questions and concerns about your account?

 

Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

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