Showing results for 
Search instead for 
Did you mean: 


Honored Guest

There was $300 accidentally spent on in-game purchases and the policy says you can't refund it through meta. Is there another way to refund the money?


Community Manager
Community Manager

Hi @brenton.954588! We really appreciate you bringing this question to the community. We know how important it is to ensure we thoroughly enjoy our purchases, and we're glad to help out. Currently, there are no alternative ways to request a refund for any in-app purchases or downloadable content per the Meta Quest/Rift Content Refund Policy. We understand this may not be the answer you were hoping for, and we greatly appreciate your understanding. Please let us know if there is any additional information we can provide. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?