Hey there @JennerDorey! We definitely understand wanting to return a game you haven't been playing. It seems your refund request has been denied as the game was purchased over 14 days ago, which goes against our refund policy.
We know this is not ideal, if you have any additional questions or concerns, please don't hesitate to reach out to us by clicking here or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message!