cancel
Showing results for 
Search instead for 
Did you mean: 

Refund

DowntownO2
Honored Guest

I received an email regarding my refund but it was not for the full amount of what was paid.

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hey there, @DowntownO2! We know the importance of your receiving your full refund! Kindly send us a private message so we can gather a bit of sensitive information we wouldn't want you to post publicly so that we can look into this further for you. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi again, @DowntownO2! We just wanted to check to see if you were still needing some help with your refund; if so, please let us know! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

DowntownO2
Honored Guest

Yes please.  I sent in a support ticket but I was not refunded the total amount

Hey, @DowntownO2! Thanks for that information! So we can look into this further for you, we are going to have to gather a bit of information.

Please send us a private message. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! 

Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello again, @DowntownO2! We just wanted to check in to say that if you still need some help with your refund, please don't hesitate to send us a private message via the link posted in our previous post on this thread! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?