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Refunds

SleggsVR
Honored Guest

When I tried to refund a purchase that I just bought and one I bought a day ago and never played, it just popped up a message saying "App is ineligible for refund" or something along the lines of that. Anyone know what I can do?

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hey there!  We know having issues refunding an app is pretty discouraging, so we'd be glad to get a closer look. 

 

In order to best do so, we will need some sensitive information. Select our name to get to our profile then select "Send a message". Please keep in mind you must be logged in to the forums in order to do so.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey there!  We know having issues refunding an app is pretty discouraging, so we'd be glad to get a closer look. 

 

In order to best do so, we will need some sensitive information. Select our name to get to our profile then select "Send a message". Please keep in mind you must be logged in to the forums in order to do so.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello, I recently refunded a game and the game says the refund was successful but when I check my card it shows that the money hasn’t transferred yet 

Hey there @EggytheWise, we got your PM and will be with you momentarily. We'll ask for your account information in PM where it's secure and look into this for you. 

 

See you soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!