01-14-2025 09:41 PM
Hi Meta Community,
I lost the phone that had access to my 2-factor authentication. I’ve tried resetting my password and received the reset code via SMS on WhatsApp. However, when I get to the 2-factor authentication step, my only options are a one-time code or a backup code—unfortunately, I no longer have access to either.
Does anyone know what I can do from here to regain access to my Facebook account?
I’d greatly appreciate any help or advice!
Thank you in advance.
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset