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Remove hacker from accounts center instagram

Daisyw89
Honored Guest

Please help! My instagram was hacked recently - I have managed to get back in but then was hacked again and then I managed to get back in again. The hackers email address and meta account is still linked to my accounts center. How do I remove it as I do not know their password? 

7 REPLIES 7

MetaQuestSupport
Community Manager
Community Manager

Hi there, thanks for getting in touch!

 

So we can find the best way to support your issue, can you confirm if this is a problem with your Meta Quest account or is it strictly an Instagram account issue you're experiencing?

 

Hope to hear from you soon.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Please help! My facebook account has been hacked and they have gone in and added a meta account that I cannot remove. I have since then gotten back into my facebook but they will not stop trying to hack back in and I cannot remove the hackers meta account because he has 2FA turned on. 

Hey @chadh2024

 

We understand you're also having a similar problem with your Facebook account We highly suggest heading to the Facebook Help Center for further support in resolving this account issue. As Meta Quest Support, we can only help with issues or queries in relation to our VR devices and products. The Facebook Help Center should be able to look into and investigate this. 


We do hope you find a resolution.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

It is strictly just my Instagram account - please help! 

Hi there,

 

Thanks for posting in our forum regarding your problem. Unfortunately, we would solely handle Meta Quest products and services here and wouldn't be able to alter any other Meta accounts such as Facebook, Instagram etc. However, we fully appreciate how stressful and daunting a hacked account is so we want to point you in the right direction for support.

 

The best avenue to take in order to get back into your account would be the Instagram Help Center for hacked accounts. This page will ask you a few simple questions regarding your account and will offer you the best support throughout!

 

Thank you once again for reaching out and if you have any questions or problems regarding Meta Quest products and services, please feel free to reach out again.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Anonymous
Not applicable
 

Hey there,

 

Thanks for posting in our forum regarding your problem. However, we would solely handle Meta Quest products and services here and wouldn't be able to alter any other Meta accounts such as Facebook, Instagram etc. However, we fully appreciate how stressful and daunting a hacked account is so we want to point you in the right direction for support.


In order to get back into your account, we suggest the Instagram Help Center for hacked accounts. This page will ask you a few simple questions regarding your account and will offer you the best support throughout!

 

Thank you for reaching out and if you have any questions or problems regarding Meta Quest products and services, please feel free to reach out again.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

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