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Removing a PC from Air Link list?

ferretoverlord
Honored Guest

Does anyone know how to remove a PC from the list of Available PCs in the Air Link list?

I've been troubleshooting my Quest 2 on Air Link and I finally got Air Link to work again. The problem is that it created to instances of my PC and I would not like it to do that. The List would like something like this

 

username::PCName [1]

username::PCName

 

I would like to remove the extra one as that one doesn't work.

Does anyone have a solution

5 REPLIES 5

PonderWild
Honored Guest

I'm having the same issue. I see your post is a month old with no response from "support" and there has been no communication about the massive issues with Link/AirLink since the update three days ago.

micheal3
Explorer

Did you ever figure this out? I'm having the same issue.

 

Thanks

MattyAce
Explorer

I came here searching for the same answer, what do I atm is reboot the oculus app on the PC and it seems to clear them. Though last popup was username::PCName [13]

Vortex_VR1
Honored Guest

I have the Exact same problem but still can't fix it how did u get it to work again????

Hey! We understand that you are having an Air Link issue where you are pulling up more than one device on the list for the same PC. We have been looking into this issue and want to help as much as possible.

We would like to get more information into your issue, so could you please provide the following:

  • A screenshot of what you are seeing?
  • Are you seeing this on the PC or the headset?
  • Have you tried any troubleshooting steps so far?

In the meantime, while you are gathering this information you could try the following:

  • Go to your Bluetooth and remove the device from there. Just click on it and choose, "forget device."
  • Uninstall and reinstall the app on the PC.
  • Do a complete wipe of the device from your PC by doing the following:

0. Disconnect the Rift/Link cable from the computer.

  1. Disconnect your computer from the internet.
  2. Backup any necessary content.
  3. Reboot into Safe Mode.
  4. Uninstall Oculus PC app using the Control Panel.
  5. Delete all Oculus folders from the following folder:
    • C:\Program Files
  6. Remove any Oculus folders from the following locations:
    • C:\Users\YourUserProfile\AppData
    • C:\Users\YourUserProfile\AppData\Local
    • C:\Users\YourUserProfile\AppData\LocalLow
    • C:\Users\YourUserProfile\AppData\Roaming
    • C:\OculusSetup-DownloadCache
  7. Restart your computer in normal mode.
  8. Reconnect your computer to the internet.
  9. Install Oculus PC app again using the setup tool from our website here.
  10. Reconnect the Rift/Link cable and re-test the headset.

If you are still having issues after doing these steps feel free to reach back out to us with the requested information.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!